The perception of service quality among paratransit users in Metro Manila using structural equations modelling (SEM) approach
Noriel Christopher C. Tiglao, Janna M. De Veyra, Niki Jon Y. Tolentino, Mark Angelo Y. Tacderas
Year of publication: |
2020
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Authors: | Tiglao, Noriel Christopher C. ; De Veyra, Janna M. ; Tolentino, Niki Jon Y. ; Tacderas, Mark Angelo Y. |
Published in: |
Research in transportation economics. - Amsterdam [u.a.] : Elsevier, ISSN 0739-8859, ZDB-ID 86498-5. - Vol. 83.2020, p. 1-13
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Subject: | Exploratory factor analysis (EFA) | Paratransit | Public transport | Service quality | Structural equations modelling (SEM) | Dienstleistungsqualität | Strukturgleichungsmodell | Structural equation model | Kundenzufriedenheit | Customer satisfaction | Qualitätsmanagement | Quality management |
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