The performance effect of feedback frequency and detail : evidence from a field experiment in customer satisfaction
Year of publication: |
December 2017
|
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Authors: | Casas-Arce, Pablo ; Lourenço, Sofia M. ; Martínez-Jerez, F. Asís |
Published in: |
Journal of accounting research. - Hoboken, NJ : Wiley Blackwell, ISSN 0021-8456, ZDB-ID 219360-7. - Vol. 55.2017, 5, p. 1051-1088
|
Subject: | feedback | incentives | salience | performance | customer satisfaction | field experiment | Kundenzufriedenheit | Customer satisfaction | Feldforschung | Field research | Experiment |
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