The relationship between employees' competences and the consequences and manner of exercising emotional labour (EL)
Year of publication: |
2017
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Authors: | Springer, Agnieszka ; Oleksa, Karolina |
Published in: |
Contemporary Economics. - Warsaw : University of Finance and Management in Warsaw, Faculty of Management and Finance, ISSN 2300-8814. - Vol. 11.2017, 1, p. 17-30
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Publisher: |
Warsaw : University of Finance and Management in Warsaw, Faculty of Management and Finance |
Subject: | emotional labour | surface role-playing | deep role-playing | professional burnout | professional competences |
Type of publication: | Article |
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Type of publication (narrower categories): | Article |
Language: | English |
Other identifiers: | 10.5709/ce.1897-9254.226 [DOI] 884342328 [GVK] hdl:10419/162103 [Handle] |
Classification: | J24 - Human Capital; Skills; Occupational Choice; Labor Productivity ; L80 - Industry Studies: Services. General |
Source: |
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Springer, Agnieszka, (2017)
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Houben, Verena, (2014)
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