The relationship between management's perception of total quality service and customer perceptions of service quality
Year of publication: |
2002
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Authors: | Sureshchandar, G.S. ; Rajendran, Chandrasekharan ; Anantharaman, R.N. |
Published in: |
Total quality management. - Abingdon, Oxfordshire : Carfax Publ., ISSN 0954-4127, ZDB-ID 10416997. - Vol. 13.2002, 1, p. 69-88
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