The relationship between service quality and customer satisfaction - a factor specific approach
Year of publication: |
2002
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Authors: | Sureshchandar, G.S. ; Rajendran, Chandrasekharan ; Anantharaman, R.N. |
Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 16.2002, 4, p. 363
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