The relationships among leadership, goal orientation, and service quality in high-contact service industries : an empirical study
Year of publication: |
2013
|
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Authors: | Yee, Rachel W. Y. ; Lee, Peter K. C. ; Yeung, Andy C. L. ; Cheng, T. C. E. |
Published in: |
International journal of production economics. - Amsterdam [u.a.] : Elsevier, ISSN 0925-5273, ZDB-ID 1092526-0. - Vol. 141.2013, 2, p. 452-464
|
Subject: | Transformational leadership | Transactional leadership | Learning goal orientation | Performance goal orientation | Service quality | Dienstleistungsqualität | Führungsstil | Leadership style | Dienstleistungssektor | Service industry | Leistungsmotivation | Work motivation |
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