The service bullwhip effect
Year of publication: |
2013
|
---|---|
Authors: | Akkermans, Henk ; Voss, Chris |
Published in: |
International Journal of Operations & Production Management. - Emerald Group Publishing Limited, ISSN 1758-6593, ZDB-ID 2032083-8. - Vol. 33.2013, 6, p. 765-788
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Telecommunications industry | Supply chain management | Customer service management | Backlogs | Service supply chain | Bullwhip effects | Service variability |
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