Extent:
Online-Ressource (XXIV, 248 p. 2 illus, online resource)
Series:
Type of publication: Book / Working Paper
Language: English
Notes:
Description based upon print version of record
Contents; Introduction; Summary of Summaries; Chapter 1. Build a Superb Brand; Chapter 2. Grow and Tap Your Network; Chapter 3. Develop Products Customers Love; Chapter 4. Sell Your Products and Services Cost Effectively; Chapter 5. Control Your Costs and Increase Your Productivity; Chapter 6. Take Charge; Chapter 7. Recruit, Motivate, and Retain a Superior Workforce; Chapter 8. Deal with Customer Complaints Head-On; Chapter 9. Manage Yourself; Chapter 10. Become a Better Negotiator; Build a Superb Brand; 1. Build your brand through an intense focus on quality.
2. Turn down business that risks damaging your brand.3. Define and reinforce your brand with a well thought out tagline; 4. Treat your customers with respect and do not jerk them around.; Grow and Tap Your Network; 1. Give a heads up and do favors.; 2. Send a gift.; 3. Mentor; 4. Don't be afraid to ask for help.; Develop Products Customers Love; 1. Listen to your customers.; 2. Before you proceed with a new product, have a plan that covers; the necessary elements for success.; 3. Read everything.; 4. Turn problems into new opportunities by seeing the problem a little differently.
5. Develop and sell product extensions.Sell Your Products and Services Cost Effectively; 1. Nobody (with something to sell) knows anything about marketing.; 2. Test it out and see if it works.; 3. Track the results of your marketing efforts.; 4. It's the name, stupid.; 5. Image is everything.; 6. Understand how much a new client is worth.; 7. Find yourself a niche.; 8. Consider premium pricing.; 9. Deadlines make things happen.; 10. Offer a money back guarantee-and honor it.; 11. When someone tries to sell you something, sell them something.
12. Pitch to your customers when their wallets are already open.13. Capture and add to your database the names of potential customers.; 14. Follow-up.; 15. Make it simple and easy for your customer to buy from you.; Control Your Costs and Increase Your Productivity; 1. Do not fear technology; embrace it.; 2. Shop around for the best deal and use vendors based in low-cost areas.; 3. Develop long-term relationships with vendors.; 4. Keep a low overhead and avoid large, fixed expenses or commitments.; 5. Watch your vendors like a hawk.; 6. Consider buying over renting.; 7. Read the fine print.
Take Charge1. Watch the little details.; 2. Answer your phone and return phone calls promptly.; 3. Keep your eye on the ball.; 4. Develop a protocol, along with a system of checklists to make sure you follow it.; 5. Weigh likely benefits against potential risks, and don't bet the farm.; 6. Keep in contact with the competition, and cooperate where you can.; 7. Win the war, not the battle.; 8. Attack little problems aggressively and don't let them turn into BIG problems.; 9. Recognize what is and what is not your problem.; 10. Do not rely exclusively on e-mail; pick up the phone.
Recruit, Motivate, and Retain a Superior Workforce
ISBN: 978-1-4302-4768-5 ; 978-1-4302-4767-8
Other identifiers:
10.1007/978-1-4302-4768-5 [DOI]
Source:
ECONIS - Online Catalogue of the ZBW
Persistent link: https://www.econbiz.de/10014018122