The stress of anonymous online reviews: a conceptual model and research agenda
Year of publication: |
2015
|
---|---|
Authors: | Bradley, Graham L. ; Sparks, Beverley A. ; Weber, Karin |
Published in: |
International Journal of Contemporary Hospitality Management. - Emerald Group Publishing Limited, ISSN 1757-1049, ZDB-ID 2028752-5. - Vol. 27.2015, 5, p. 739-755
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Stress | Restaurants | Online reviews | Social media | Customer complaints | E-WOM |
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