The study on service quality and customer satisfaction by applying discriminate analysis for Taiwan's nursing hotel
Year of publication: |
2009
|
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Authors: | Chen, Yung-Kun ; Huang, Wan-Tran ; Hsieh, Tsuifang |
Published in: |
International journal of electronic customer relationship management : IJECRM. - Genève : Inderscience Publ., ISSN 1750-0664, ZDB-ID 2422795-X. - Vol. 3.2009, 2, p. 186-206
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Subject: | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Pflegeheim | Nursing home | Taiwan |
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