The study of the influence of service quality, service fairness and trust on customer loyalty in the Malaysian motor insurance industry
Year of publication: |
2023
|
---|---|
Authors: | Kwong, Chee Kueng ; Abu Bakar bin Abdul Hamid ; Yuhanis Abdul Aziz ; Haslinda Hashim |
Published in: |
International journal of business excellence : IJBEX. - Genève [u.a.] : Inderscience Enterprises, ISSN 1756-0055, ZDB-ID 2471986-9. - Vol. 30.2023, 1, p. 17-52
|
Subject: | customer loyalty | motor insurance | service fairness | service quality | trust | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Versicherung | Insurance | Vertrauen | Confidence | Malaysia | Kfz-Versicherung | Automobile insurance | Taiwan |
-
Su, LuJun, (2017)
-
Service fairness, relationship quality and customer loyalty in the banking sector of Pakistan
Farooq, Amna, (2020)
-
Ahasanul Haque, (2023)
- More ...
-
Aziz, Yuhanis Abdul, (2018)
-
Total factor productivity efficiency changes in a Malaysian hotel chain
Mohhidin Othman, (2010)
-
Relationship between the star and the hotel service guarantees of customer satisfaction
Aslinda Mohd Shahril, (2015)
- More ...