The viability of alternative call centre production models
Year of publication: |
2002
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Authors: | Batt, Rosemary ; Moynihan, Lisa |
Published in: |
Human resource management journal. - Oxford : Blackwell Publ, ISSN 0954-5395, ZDB-ID 11196312. - Vol. 12.2002, 4, p. 14-34
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