Total Quality Management for Project Management

Front Cover; Contents; I. Acknowledgments; II. About the Authors; III. Preface; IV. The State of the Art?; CHAPTER 1 - INTRODUCTION; CHAPTER 2 - METRICS AND REQUIREMENTS; CHAPTER 3 - TQM TOOLS; CHAPTER 4 - PROJECT MANAGEMENT TOOLS; CHAPTER 5 - STATISTICS AND CONTROL; CHAPTER 6 - PROCESS ANALYSIS AND IMPROVEMENT; CHAPTER 7 - PROCESS CONTROL AND METRICS; CHAPTER 8 - INSPECTION AND QUALITY ASSURANCE; CHAPTER 9 - TRACKING METRICS; CHAPTER 10 - OTHER SUPPORTING INITIATIVES; APPENDIX 1 - CHANGE MANAGEMENT; APPENDIX 2 - TEMP EXAMPLE; APPENDIX 3 - TIEMPO; APPENDIX 4 - PRODUCT VERIFICATION. - Finding ways to improve margins can be the difference between organizations that thrive and those that simply survive during times of economic uncertainty. Describing why cost reductions can be just as powerful as increases in revenue, Total Quality Management for Project Management explains how to integrate time-tested project management tools with the power of Total Quality Management (TQM) to achieve significant cost reductions. Detailing the ins and outs of applying project management methods to TQM activities, the book provides the understanding you'll need to enhance the effectiveness of