Total quality management in Sri Lankan service organizations
Year of publication: |
2012
|
---|---|
Authors: | Yapa, Saman |
Published in: |
The TQM journal : the international review of organizational improvement. - Bingley : Emerald Group Publishing Limited, ISSN 1754-2731, ZDB-ID 2409387-7. - Vol. 24.2012, 6, p. 505-517
|
Subject: | Qualitätsmanagement | Quality management | Einführung | Implementation | Dienstleistungssektor | Service industry | Sri Lanka |
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