Tour operators' service quality and efficacy of satisfaction measurement
Year of publication: |
2012
|
---|---|
Authors: | Meng, Fang ; Turk, Ercan Sirakaya ; Altintas, Volkan |
Published in: |
Tourism analysis : an interdisciplinary tourism & hospitality journal. - Putnam Valley, NY : Cognizant, LLC., ISSN 1083-5423, ZDB-ID 2019463-8. - Vol. 17.2012, 3, p. 325-342
|
Subject: | Tour operation | Service quality | Customer satisfaction | Mood | Moderating effect | Dienstleistungsqualität | Kundenzufriedenheit | Reisevermittler | Travel agency | Tourismuswirtschaft | Tourism industry | Qualitätsmanagement | Quality management | Messung | Measurement |
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