Towards "zero abandonments" in call center performance
Year of publication: |
2001
|
---|---|
Authors: | Duder, John C. ; Rosenwein, Moshe B. |
Published in: |
European Journal of Operational Research. - Elsevier, ISSN 0377-2217. - Vol. 135.2001, 1, p. 50-56
|
Publisher: |
Elsevier |
Saved in:
Online Resource
Saved in favorites
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