Transformative value co-creation with older customers in e-services : exploring the influence of customer participation on appreciation of digital affordances and well-being
Year of publication: |
2022
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Authors: | Zhang, Yu ; Su, Jiafu ; Guo, Honggui ; Lee, Jeoung Yul ; Xiao, Yan ; Fu, Mingqiu |
Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 67.2022, p. 1-13
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Subject: | Appreciating digital affordances | Basic needs satisfaction | Customer participation | Digital skills | Older customers | Transformative value co-creation | Kundenintegration | Customer integration | Beziehungsmarketing | Relationship marketing | Betriebliche Wertschöpfung | Value creation | Digitalisierung | Digitization | Kundenzufriedenheit | Customer satisfaction | Social Web | Social web | Konsumentenverhalten | Consumer behaviour | Ältere Menschen | Elderly people | Electronic Commerce | E-commerce |
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