Understanding the impact of service convenience on customer satisfaction in home delivery : evidence from Pakistan
Year of publication: |
2017
|
---|---|
Authors: | Mehmood, Syeda Marium ; Arsalan Najmi |
Published in: |
International journal of electronic customer relationship management : IJECRM. - Genève : Inderscience Publ., ISSN 1750-0664, ZDB-ID 2422795-X. - Vol. 11.2017/2018, 1, p. 23-43
|
Subject: | customer satisfaction | home delivery | online retailer | online shopping | service convenience | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Online-Handel | Online retailing | Pakistan | Konsumentenverhalten | Consumer behaviour | Kundenservice | Customer service | Electronic Commerce | E-commerce | Einzelhandel | Retail trade |
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