Value creation: an internal customers’ perspective
Year of publication: |
2015
|
---|---|
Authors: | Grace, Debra ; Lo Iacono, Joseph |
Published in: |
Journal of Services Marketing. - Emerald Group Publishing Limited, ISSN 2054-1651, ZDB-ID 2020791-8. - Vol. 29.2015, 6/7, p. 560-570
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Perceived value | Social exchange | Value co-creation | Internal customers | Satisfaction and motivation | Social structure |
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