Voice of airline passenger : a text mining approach to understand customer satisfaction
Year of publication: |
2019
|
---|---|
Authors: | Sezgen, Eren ; Mason, Keith J. ; Mayer, Robert |
Published in: |
Journal of air transport management. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6997, ZDB-ID 1208154-1. - Vol. 77.2019, p. 65-74
|
Subject: | Customer satisfaction | Text mining | Airlines | Latent semantic analysis | Marketing | Data Mining | Data mining | Text | Kundenzufriedenheit | Fluggesellschaft | Airline |
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