What helps or hinders the emotional intelligence practice? : a study of Vietnamese hotel workers
Year of publication: |
2022
|
---|---|
Authors: | Quynh Nhu Thi Nguyen ; Ladkin, Adele ; Osman, Hanaa |
Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald, ISSN 1757-1049, ZDB-ID 2028752-5. - Vol. 34.2022, 2, p. 534-554
|
Subject: | Critical incident technique | Culture | Emotion regulation | Emotional intelligence | Emotional labour | Emotion | Intelligenz | Intelligence | Hotellerie | Hotel industry | Vietnam | Viet Nam |
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