When do low‐power customers complain? The joint effects of chronic sense of personal power and complaint success on complaining intentions
Year of publication: |
2020
|
---|---|
Authors: | Popelnukha, Anastasia ; Weng, Qingxiong (Derek) ; Ali, Ahmed ; Atamba, Cynthia |
Published in: |
Journal of Consumer Behaviour. - Wiley, ISSN 1479-1838, ZDB-ID 2094545-0. - Vol. 20.2020, 1 (10.08.), p. 101-118
|
Publisher: |
Wiley |
Saved in:
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