Why and when do stores with satisfied employees have satisfied customers? : the roles of responsiveness and store busyness
Year of publication: |
2011
|
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Authors: | Grandey, Alicia A. ; Goldberg, Lori S. ; Pugh, S. Douglas |
Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 14.2011, 4, p. 397-409
|
Subject: | Kundenzufriedenheit | Customer satisfaction | Arbeitszufriedenheit | Job satisfaction | Einzelhandel | Retail trade | USA | United States |
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