Why did they do it? : how customers’ self-service technology introduction attributions affect the customer-provider relationship
Year of publication: |
2016
|
---|---|
Authors: | Nijssen, E. J. ; Schepers, Jeroen J. L. ; Belanche, Daniel |
Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5818, ZDB-ID 2491767-9. - Vol. 27.2016, 3, p. 276-298
|
Subject: | Service innovation | Technology | Relationship marketing | Survey | Self-service | Beziehungsmarketing | Selbstbedienung | Konsumentenverhalten | Consumer behaviour | Technischer Fortschritt | Technological change |
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