//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
accessRights:"restricted"
~isPartOf:"International journal of hospitality management"
~person:"Chang, Kuo-Chien"
~person:"Cheng, Bao"
~subject:"Arbeitsverhalten"
~subject:"Multilevel modeling"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer service"
Narrow search
Delete all filters
| 6 applied filters
Year of publication
From:
To:
Subject
All
Arbeitsverhalten
Multilevel modeling
Beziehungsmarketing
3
Customer satisfaction
3
Customer service
3
Dienstleistungsqualität
3
Kundenservice
3
Kundenzufriedenheit
3
Relationship marketing
3
Service quality
3
Work behaviour
3
Consumer behaviour
2
Customer incivility
2
Emotion
2
Konsumentenverhalten
2
Anger
1
Arbeitsleistung
1
Behavioral intention
1
Betriebsklima
1
Cognition
1
Cognitive appraisal theory
1
Customer emotion
1
Employee engagement
1
Firm performance
1
Frontline employee
1
Hostile attribution bias
1
Hotel
1
Hotel industry
1
Hotellerie
1
In-role performance
1
Job performance
1
Kognition
1
Leistungsmotivation
1
Negative affectivity
1
Performance measurement
1
Performance-Messung
1
Proactive customer service performance
1
Resort
1
Retaliation intention
1
Salespeople
1
more ...
less ...
Online availability
All
Undetermined
Type of publication
All
Article
3
Type of publication (narrower categories)
All
Article in journal
3
Aufsatz in Zeitschrift
3
Language
All
English
3
Author
All
Chang, Kuo-Chien
Cheng, Bao
Babalola, Mayowa
1
Chen, Haixiao
1
Cheng, Tan
1
Dong, Yun
1
Fu, Yang
1
Guo, Gongxing
1
Guo, Yulang
1
Gutierrez, Leopoldo
1
Hu, Rong
1
Huan, Li
1
Huang, Xiaoyu
1
Karatepe, Osman M.
1
Kim, Haemi
1
Kim, Peter Beomcheol
1
Kim, Seongseop
1
Kim, Seontaik
1
Kruesi, Michael Alexander
1
Kwan, Ho Kwong
1
Lai, Jennifer Y. M.
1
Lam, Long W.
1
Li, Dongmei
1
Li, Shanshi
1
Lin, Derong
1
Lin, Meizhen
1
Ling, Qian
1
Liu, Canmian
1
Liu, Shijie
1
Liu, Yanling
1
Lloréns-Montes, Francisco Javier
1
Lu, Mengqian
1
Medler-Liraz, Hana
1
Peng, Yan
1
Qu, Hailin
1
Rahaman, H. M. Saidur
1
Rescalvo-Martin, Elisa
1
Scott, Noel
1
Seger-Guttmann, Tali
1
Shi, Zhao
1
more ...
less ...
Published in...
All
International journal of hospitality management
Source
All
ECONIS (ZBW)
3
Showing
1
-
3
of
3
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Frontline employee anger in response to customer incivility : antecedents and consequences
Li, Shanshi
;
Zhan, Jueying
;
Cheng, Bao
;
Scott, Noel
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012585684
Saved in:
2
Does customer incivility undermine employees' service performance?
Cheng, Bao
;
Dong, Yun
;
Zhou, Xing
;
Guo, Gongxing
;
Peng, Yan
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293791
Saved in:
3
Effect of servicescape on customer behavioral intentions : moderating roles of service climate and employee engagement
Chang, Kuo-Chien
- In:
International journal of hospitality management
53
(
2016
),
pp. 116-128
Persistent link: https://www.econbiz.de/10011443052
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->