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accessRights:"restricted"
~isPartOf:"International journal of hospitality management"
~person:"Cheng, Bao"
~person:"Gutierrez, Leopoldo"
~subject:"Arbeitsverhalten"
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Arbeitsverhalten
Customer satisfaction
3
Customer service
3
Dienstleistungsqualität
3
Kundenservice
3
Kundenzufriedenheit
3
Service quality
3
Work behaviour
3
Beziehungsmarketing
2
Customer incivility
2
Hotel industry
2
Hotellerie
2
Relationship marketing
2
Anger
1
Arbeitsleistung
1
Cognition
1
Cognitive appraisal theory
1
Consumer behaviour
1
Cultural identity
1
Cultural tightness-looseness
1
Emotion
1
Extra-role customer service
1
Firm performance
1
Frontline employee
1
Führungsstil
1
Hostile attribution bias
1
Hotel
1
Hotel frontline employees
1
In-role performance
1
Job performance
1
Kognition
1
Konsumentenverhalten
1
Kulturelle Identität
1
Leader behavior
1
Leadership style
1
Negative affectivity
1
Performance measurement
1
Performance-Messung
1
Proactive customer service performance
1
Proactivity
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Cheng, Bao
Gutierrez, Leopoldo
Babalola, Mayowa
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Chang, Kuo-Chien
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Chen, Haixiao
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Cheng, Tan
1
Dong, Yun
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Fu, Yang
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Guo, Gongxing
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Guo, Yulang
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Hu, Rong
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Huang, Xiaoyu
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Kim, Peter Beomcheol
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Kwan, Ho Kwong
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Lai, Jennifer Y. M.
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Lam, Long W.
1
Li, Dongmei
1
Li, Shanshi
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Lin, Derong
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Lin, Meizhen
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Ling, Qian
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Liu, Canmian
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Lloréns-Montes, Francisco Javier
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Lu, Mengqian
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Medler-Liraz, Hana
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Peng, Yan
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Qu, Hailin
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Rahaman, H. M. Saidur
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Rescalvo-Martin, Elisa
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Scott, Noel
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Seger-Guttmann, Tali
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International journal of hospitality management
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ECONIS (ZBW)
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1
Effects of leader behaviors on extra-role proactive service : the role of cultural tightness-looseness
Rescalvo-Martin, Elisa
;
Gutierrez, Leopoldo
; …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014457831
Saved in:
2
Frontline employee anger in response to customer incivility : antecedents and consequences
Li, Shanshi
;
Zhan, Jueying
;
Cheng, Bao
;
Scott, Noel
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012585684
Saved in:
3
Does customer incivility undermine employees' service performance?
Cheng, Bao
;
Dong, Yun
;
Zhou, Xing
;
Guo, Gongxing
;
Peng, Yan
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293791
Saved in:
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