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~isPartOf:"Journal of service management"
~isPartOf:"Vision : the journal of business perspective"
~subject:"Arbeitsverhalten"
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Arbeitsverhalten
Customer service
15
Kundenservice
15
Dienstleistungsqualität
12
Service quality
12
Customer satisfaction
7
Kundenzufriedenheit
7
Robot
6
Roboter
6
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Consumer behaviour
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Service robots
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Arbeitszufriedenheit
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Artificial intelligence
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Complaint management
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De Zanet, Fabrice
1
Delcourt, Cécile
1
Gremler, Dwayne D.
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Groth, Markus
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Lin, Cheng-Yu
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Lin, Jiun-Sheng Chris
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Liu, Wei
1
Minbashian, Amirali
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Riel, Allard C. R. van
1
Siddiqi, Mushtaq Ahmad
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Tu, Yangjun
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1
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Journal of service management
Vision : the journal of business perspective
International journal of hospitality management
15
Journal of retailing and consumer services
6
Journal of business research : JBR
5
Journal of service research : JSR
5
The journal of services marketing
5
International journal of contemporary hospitality management
4
Journal of service research
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
The Cornell hospitality quarterly
2
Tourism management : research, policies, practice
2
Baltic journal of management : BJM
1
Global business and organizational excellence : GBOE
1
Group & organization management : an international journal
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of bank marketing
1
Journal of Asia Pacific business
1
Journal of business and psychology
1
Journal of hospitality marketing & management
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of management
1
Journal of marketing
1
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
1
Journal of organizational change management
1
Journal of retailing
1
Journal of service theory and practice
1
Journal of service theory and practice : JSTP
1
Journal of the Academy of Marketing Science
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Leadership & organization development journal
1
Nankai business review international
1
Personnel psychology : a journal of applied research
1
Personnel review
1
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
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Review of marketing science
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Service business
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Total quality management & business excellence
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Tourism and hospitality research : the surrey quarterly review
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ECONIS (ZBW)
5
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1
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
2
Exploring the influence of service employees' characteristics on their willingness to work with service robots
Tu, Yangjun
;
Liu, Wei
;
Yang, Zhi
- In:
Journal of service management
34
(
2023
)
5
,
pp. 1038-1063
Persistent link: https://www.econbiz.de/10014456534
Saved in:
3
Customer incivility and service recovery performance : job crafting as a buffer
Zahoor, Adil
;
Siddiqi, Mushtaq Ahmad
- In:
Vision : the journal of business perspective
27
(
2023
)
2
,
pp. 178-188
Persistent link: https://www.econbiz.de/10014229750
Saved in:
4
An analysis of the interaction effect between employee technical and emotional competencies in emotionally charged service encounters
Delcourt, Cécile
;
Gremler, Dwayne D.
;
De Zanet, Fabrice
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 85-106
Persistent link: https://www.econbiz.de/10011654988
Saved in:
5
The influence of service employees' nonverbal communication on customer-employee rapport in the service encounter
Lin, Cheng-Yu
;
Lin, Jiun-Sheng Chris
- In:
Journal of service management
28
(
2017
)
1
,
pp. 107-132
Persistent link: https://www.econbiz.de/10011654999
Saved in:
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