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isPartOf:"Auditing : a journal of practice & theory"
~isPartOf:"International journal of services, economics and management"
~isPartOf:"Journal of travel and tourism marketing"
~isPartOf:"The service industries journal"
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Search: subject_exact:"Qualität von Dienstleistungen"
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Dienstleistungsqualität
660
Service quality
660
Customer satisfaction
228
Kundenzufriedenheit
228
Financial audit
170
Wirtschaftsprüfung
170
Consumer behaviour
151
Konsumentenverhalten
151
Beziehungsmarketing
141
Relationship marketing
141
audit quality
73
Hotel industry
51
Hotellerie
51
Fee (Remuneration)
44
Honorar
44
Quality management
44
Qualitätsmanagement
44
service quality
42
Dienstleistungssektor
37
Service industry
37
Holiday behaviour
36
Urlaubsverhalten
36
Customer service
31
Kundenservice
31
Taiwan
31
customer satisfaction
30
Tourism industry
29
Tourismuswirtschaft
29
Performance measurement
28
Performance-Messung
28
Hospital
27
Krankenhaus
27
audit fees
27
Beschwerdemanagement
25
Complaint management
25
E-commerce
24
Electronic Commerce
24
Financial statement audit
24
Jahresabschlussprüfung
24
USA
24
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291
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3
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Article
648
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12
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660
Aufsatz in Zeitschrift
660
Collection of articles of several authors
12
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12
Case study
8
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8
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1
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660
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Han, Heesup
17
Hyun, Sunghyup Sean
6
Hoitash, Rani
5
Kim, Jeong-bon
5
Kim, Jinkyung Jenny
5
Knechel, W. Robert
5
Abbott, Lawrence J.
4
Guo, Peng
4
Hoitash, Udi
4
Hsu, Maxwell K.
4
Kim, Wansoo
4
Lee, Choong-Ki
4
Reffett, Andrew
4
Sparks, Beverley
4
Su, LuJun
4
Weber, Karin
4
Zang, Yoonseok
4
Akroush, Mamoun N.
3
Back, Ki-Joon
3
Bedard, Jean C.
3
Brown, J. Owen
3
Choi, Jong-hag
3
Eshleman, John Daniel
3
Gul, Ferdinand A.
3
Hatfield, Richard C.
3
Hsu, Cathy H. C.
3
Hwang, Jinsoo
3
Kandampully, Jay
3
Kim, Insin
3
Law, Chun Hung Roberts
3
Lee, Jin-soo
3
Lim, Chee Yeow
3
Lin, Wen-bao
3
Mody, Makarand Amrish
3
Monroe, Gary S.
3
Moon, Hyoungeun
3
Newton, Nathan J.
3
Paterson, Jeffrey S.
3
Peters, Gary F.
3
Roy, Sanjit
3
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Published in...
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Auditing : a journal of practice & theory
International journal of services, economics and management
Journal of travel and tourism marketing
The service industries journal
International journal of hospitality management
402
Journal of retailing and consumer services
331
Journal of business research : JBR
240
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
140
Journal of air transport management
136
Journal of hospitality marketing & management
136
The TQM journal : the international review of organizational improvement
124
Tourism management : research, policies, practice
115
International journal of quality & reliability management
112
International journal of quality and service sciences
109
Service business
107
International journal of productivity and quality management : IJPQM
104
Journal of service research : JSR
103
International journal of services and operations management
102
Health care management review : HCM review
101
Cogent business & management
100
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Total quality management & business excellence
90
Quality management journal : QMJ
89
Discussion paper series / IZA
88
Economics of education review
79
Managing service quality : MSQ ; an international journal
76
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
74
Journal of health economics
73
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
The international journal of bank marketing : IJBM
58
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ECONIS (ZBW)
660
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660
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1
Value co-destruction in tourism and hospitality : a systematic literature review and future research agenda
Sthapit, Erose
;
Garrod, Brian
;
Stone, Matthew J.
; …
- In:
Journal of travel and tourism marketing
40
(
2023
)
5
,
pp. 363-382
Persistent link: https://www.econbiz.de/10014369807
Saved in:
2
The importance of perceived fairness in product customization settings
Scholl-Grissemann, Ursula
;
Sauer, Nicola E.
;
Teichmann, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 823-842
Persistent link: https://www.econbiz.de/10013362153
Saved in:
3
Effect of customers' skepticism toward CSR practices on customers' behavior in luxury service context
Hyun, Hyowon
;
Hong, EunPyo
;
Ahn, Jiseon
;
Park, Jungkun
- In:
Journal of travel and tourism marketing
41
(
2024
)
1
,
pp. 35-50
Persistent link: https://www.econbiz.de/10014513607
Saved in:
4
How new technology impacts airport's service quality and behavioral intentions
Hong, Seock-Jin
;
Purtell, Clinton
;
Chung, Jin-young
; …
- In:
Journal of travel and tourism marketing
41
(
2024
)
2
,
pp. 235-251
Persistent link: https://www.econbiz.de/10014513638
Saved in:
5
How leaders exploited the frontline hospitality employees through distress and service sabotage?
Akram, Zubair
;
Chaudhary, Swati
;
Akram, Umair
;
Han, Heesup
- In:
Journal of travel and tourism marketing
41
(
2024
)
2
,
pp. 252-271
Persistent link: https://www.econbiz.de/10014513639
Saved in:
6
Related party transactions and audit quality : evidence on the efficacy of Auditing Standard No. 18
Ahmed, Anwer S.
;
Al Dah, Bilal
;
El-Helaly, Moataz
; …
- In:
Auditing : a journal of practice & theory
43
(
2024
)
1
,
pp. 1-25
Persistent link: https://www.econbiz.de/10014486998
Saved in:
7
Audit team distance and audit quality threatening behavior
Annelin, Alice
;
Che, Limei
- In:
Auditing : a journal of practice & theory
43
(
2024
)
1
,
pp. 27-49
Persistent link: https://www.econbiz.de/10014486999
Saved in:
8
Client employee training and audit efficiency
Friedrich, Christian
;
Knechel, W. Robert
;
Sofla, Amin S.
; …
- In:
Auditing : a journal of practice & theory
43
(
2024
)
1
,
pp. 73-99
Persistent link: https://www.econbiz.de/10014487003
Saved in:
9
'Till death do us part : an examination of the impact of unbroken auditor-client relationships on audit efficiency and audit quality
Robinson, Dahlia
;
Smith, Thomas
;
Walton, Stephanie
- In:
Auditing : a journal of practice & theory
43
(
2024
)
1
,
pp. 167-190
Persistent link: https://www.econbiz.de/10014487013
Saved in:
10
Effect of a perceived threat of informal actors on the business performance of formal actors : inbound tour operators' perspective
Mwesiumo, Deodat
;
Abdalla, Moh'd Juma
;
Öztüren, Ali
; …
- In:
Journal of travel and tourism marketing
38
(
2021
)
5
,
pp. 527-540
Persistent link: https://www.econbiz.de/10012623371
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