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isPartOf:"Auditing : a journal of practice & theory"
~isPartOf:"International journal of services, economics and management"
~isPartOf:"The service industries journal"
~person:"Veiga, Ricardo Teixeira"
~subject:"Complaint management"
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Search: subject_exact:"Qualität von Dienstleistungen"
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Complaint management
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Auditing : a journal of practice & theory
International journal of services, economics and management
The service industries journal
The journal of services marketing
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Behavioural responses to service encounter involving failure and recovery : the influence of contextual factors
Matos, Celso Augusto de
;
Vieira, Valter Afonso
;
Veiga, …
- In:
The service industries journal
32
(
2012
)
14
,
pp. 2203-2217
Persistent link: https://www.econbiz.de/10009620211
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