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isPartOf:"Auditing : a journal of practice & theory"
~isPartOf:"Journal of travel and tourism marketing"
~isPartOf:"The service industries journal"
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Search: subject_exact:"Qualität von Dienstleistungen"
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Dienstleistungsqualität
587
Service quality
587
Customer satisfaction
184
Kundenzufriedenheit
184
Financial audit
171
Wirtschaftsprüfung
171
Consumer behaviour
127
Konsumentenverhalten
127
Beziehungsmarketing
123
Relationship marketing
123
audit quality
74
Hotel industry
45
Hotellerie
45
Fee (Remuneration)
44
Honorar
44
Holiday behaviour
34
Quality management
34
Qualitätsmanagement
34
Urlaubsverhalten
34
Dienstleistungssektor
33
Service industry
33
Taiwan
31
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27
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27
audit fees
27
service quality
27
Financial statement audit
25
Jahresabschlussprüfung
25
Performance measurement
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25
Customer service
24
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24
Hospital
23
Internal control
23
Internes Kontrollsystem
23
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23
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23
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23
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22
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579
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8
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587
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587
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8
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8
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7
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Han, Heesup
17
Hyun, Sunghyup Sean
6
Hoitash, Rani
5
Kim, Jeong-bon
5
Kim, Jinkyung Jenny
5
Knechel, W. Robert
5
Abbott, Lawrence J.
4
Guo, Peng
4
Hoitash, Udi
4
Hsu, Maxwell K.
4
Kim, Wansoo
4
Lee, Choong-Ki
4
Reffett, Andrew
4
Sparks, Beverley
4
Su, LuJun
4
Weber, Karin
4
Zang, Yoonseok
4
Back, Ki-Joon
3
Bedard, Jean C.
3
Brown, J. Owen
3
Choi, Jong-hag
3
Eshleman, John Daniel
3
Gul, Ferdinand A.
3
Hatfield, Richard C.
3
Hsu, Cathy H. C.
3
Hwang, Jinsoo
3
Kandampully, Jay
3
Kim, Insin
3
Law, Chun Hung Roberts
3
Lee, Jin-soo
3
Lim, Chee Yeow
3
Lin, Wen-bao
3
Mody, Makarand Amrish
3
Monroe, Gary S.
3
Moon, Hyoungeun
3
Newton, Nathan J.
3
Paterson, Jeffrey S.
3
Peters, Gary F.
3
Sharma, Divesh S.
3
Wang, Dechun
3
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Auditing : a journal of practice & theory
Journal of travel and tourism marketing
The service industries journal
International journal of hospitality management
402
Journal of retailing and consumer services
331
Journal of business research : JBR
252
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
140
Journal of hospitality marketing & management
137
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
126
Tourism management : research, policies, practice
115
International journal of quality & reliability management
112
International journal of quality and service sciences
109
Service business
107
International journal of productivity and quality management : IJPQM
104
Cogent business & management
103
Journal of service research : JSR
103
International journal of services and operations management
102
Health care management review : HCM review
101
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Quality management journal : QMJ
92
Total quality management & business excellence
91
Discussion paper series / IZA
90
Economics of education review
82
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of health economics
75
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
74
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
Accounting horizons : a quarterly publication of the American Accounting Association
58
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ECONIS (ZBW)
587
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1
Conflict-solving as a mediator between customer incivility and service performance
Auh, Seigyoung
;
Mengüç, Bülent
;
Thompson, Frauke Mattison
- In:
The service industries journal
44
(
2024
)
5/6
,
pp. 342-377
Persistent link: https://www.econbiz.de/10014551100
Saved in:
2
Value co-destruction in tourism and hospitality : a systematic literature review and future research agenda
Sthapit, Erose
;
Garrod, Brian
;
Stone, Matthew J.
; …
- In:
Journal of travel and tourism marketing
40
(
2023
)
5
,
pp. 363-382
Persistent link: https://www.econbiz.de/10014369807
Saved in:
3
The importance of perceived fairness in product customization settings
Scholl-Grissemann, Ursula
;
Sauer, Nicola E.
;
Teichmann, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 823-842
Persistent link: https://www.econbiz.de/10013362153
Saved in:
4
Effect of customers' skepticism toward CSR practices on customers' behavior in luxury service context
Hyun, Hyowon
;
Hong, EunPyo
;
Ahn, Jiseon
;
Park, Jungkun
- In:
Journal of travel and tourism marketing
41
(
2024
)
1
,
pp. 35-50
Persistent link: https://www.econbiz.de/10014513607
Saved in:
5
How new technology impacts airport's service quality and behavioral intentions
Hong, Seock-Jin
;
Purtell, Clinton
;
Chung, Jin-young
; …
- In:
Journal of travel and tourism marketing
41
(
2024
)
2
,
pp. 235-251
Persistent link: https://www.econbiz.de/10014513638
Saved in:
6
How leaders exploited the frontline hospitality employees through distress and service sabotage?
Akram, Zubair
;
Chaudhary, Swati
;
Akram, Umair
;
Han, Heesup
- In:
Journal of travel and tourism marketing
41
(
2024
)
2
,
pp. 252-271
Persistent link: https://www.econbiz.de/10014513639
Saved in:
7
Related party transactions and audit quality : evidence on the efficacy of Auditing Standard No. 18
Ahmed, Anwer S.
;
Al Dah, Bilal
;
El-Helaly, Moataz
; …
- In:
Auditing : a journal of practice & theory
43
(
2024
)
1
,
pp. 1-25
Persistent link: https://www.econbiz.de/10014486998
Saved in:
8
Audit team distance and audit quality threatening behavior
Annelin, Alice
;
Che, Limei
- In:
Auditing : a journal of practice & theory
43
(
2024
)
1
,
pp. 27-49
Persistent link: https://www.econbiz.de/10014486999
Saved in:
9
Client employee training and audit efficiency
Friedrich, Christian
;
Knechel, W. Robert
;
Sofla, Amin S.
; …
- In:
Auditing : a journal of practice & theory
43
(
2024
)
1
,
pp. 73-99
Persistent link: https://www.econbiz.de/10014487003
Saved in:
10
'Till death do us part : an examination of the impact of unbroken auditor-client relationships on audit efficiency and audit quality
Robinson, Dahlia
;
Smith, Thomas
;
Walton, Stephanie
- In:
Auditing : a journal of practice & theory
43
(
2024
)
1
,
pp. 167-190
Persistent link: https://www.econbiz.de/10014487013
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