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isPartOf:"Auditing : a journal of practice & theory"
~isPartOf:"The service industries journal"
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Search: subject_exact:"Qualität von Dienstleistungen"
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Dienstleistungsqualität
468
Service quality
468
Financial audit
172
Wirtschaftsprüfung
172
Customer satisfaction
102
Kundenzufriedenheit
102
Beziehungsmarketing
81
Relationship marketing
81
audit quality
75
Consumer behaviour
63
Konsumentenverhalten
63
Fee (Remuneration)
44
Honorar
44
Quality management
34
Qualitätsmanagement
34
Dienstleistungssektor
33
Service industry
33
audit fees
27
Taiwan
26
Financial statement audit
25
Jahresabschlussprüfung
25
Internal control
23
Internes Kontrollsystem
23
Performance measurement
22
Performance-Messung
22
USA
19
United States
19
Beschwerdemanagement
17
Complaint management
17
Customer service
17
Kundenservice
17
Spain
17
Spanien
17
service quality
16
Accounting policy
15
Bilanzpolitik
15
Dienstleistung
15
Hotel industry
15
Hotellerie
15
Services
15
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195
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3
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Article
461
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7
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468
Aufsatz in Zeitschrift
468
Collection of articles of several authors
7
Sammelwerk
7
Case study
5
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5
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English
468
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Hoitash, Rani
5
Kim, Jeong-bon
5
Knechel, W. Robert
5
Abbott, Lawrence J.
4
Guo, Peng
4
Hoitash, Udi
4
Reffett, Andrew
4
Zang, Yoonseok
4
Bedard, Jean C.
3
Brown, J. Owen
3
Choi, Jong-hag
3
Eshleman, John Daniel
3
Gul, Ferdinand A.
3
Hatfield, Richard C.
3
Kandampully, Jay
3
Lim, Chee Yeow
3
Lin, Wen-bao
3
Monroe, Gary S.
3
Newton, Nathan J.
3
Paterson, Jeffrey S.
3
Peters, Gary F.
3
Sharma, Divesh S.
3
Wang, Dechun
3
Zhao, Yuping
3
Alves, Helena
2
Andiola, Lindsay M.
2
Asthana, Sharad C.
2
Blay, Allen D.
2
Boone, Jeffery P.
2
Brandon, Duane M.
2
Bryson, John R.
2
Cahan, Steven F.
2
Cameran, Mara
2
Chang, Hong-Sheng
2
Chang, Hsihui
2
Chao, Pei
2
Christensen, Brant E.
2
Cunha, Miguel Pina e
2
Daugherty, Brian E.
2
De Franco, Gus
2
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Auditing : a journal of practice & theory
The service industries journal
International journal of hospitality management
402
Journal of retailing and consumer services
331
Journal of business research : JBR
252
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
142
Journal of hospitality marketing & management
137
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
126
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
117
International journal of quality & reliability management
112
International journal of quality and service sciences
109
Service business
107
International journal of productivity and quality management : IJPQM
104
Cogent business & management
103
Journal of service research : JSR
103
Health care management review : HCM review
102
International journal of services and operations management
102
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Total quality management & business excellence
93
Discussion paper series / IZA
92
Quality management journal : QMJ
92
Economics of education review
82
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
77
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of health economics
75
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
Accounting horizons : a quarterly publication of the American Accounting Association
58
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ECONIS (ZBW)
468
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31
Rude customers and service performance : roles of motivation and personality
Yoon, David J.
- In:
The service industries journal
42
(
2022
)
1/2
,
pp. 81-106
Persistent link: https://www.econbiz.de/10013167406
Saved in:
32
Employee mindfulness and creativity : when emotions and national culture matter
Gip, Huy
;
Do The Khoa
;
Guchait, Priyanko
;
Fernando …
- In:
The service industries journal
42
(
2022
)
5/6
,
pp. 383-411
Persistent link: https://www.econbiz.de/10013167433
Saved in:
33
The effects of the internal control opinion and use of audit data analytics on perceptions of audit quality, assurance, and auditor negligence
Barr-Pulliam, Dereck
;
Brown-Liburd, Helen L.
; …
- In:
Auditing : a journal of practice & theory
41
(
2022
)
1
,
pp. 25-48
Persistent link: https://www.econbiz.de/10013190463
Saved in:
34
External factors and the pricing of audit services : a systematic review of the archival literature using a PESTLE analysis
Eierle, Brigitte
;
Hartlieb, Sven
;
Hay, David
;
Niemi, Lasse
- In:
Auditing : a journal of practice & theory
41
(
2022
)
3
,
pp. 95-119
Persistent link: https://www.econbiz.de/10014232940
Saved in:
35
Tax non-audit services and client income tax estimation error
Choudhary, Preeti
;
Koester, Allison
;
Pawlewicz, Robert
- In:
Auditing : a journal of practice & theory
41
(
2022
)
2
,
pp. 113-139
Persistent link: https://www.econbiz.de/10013346673
Saved in:
36
Investments in auditor-provided non-audit services and future operating performance
Ciconte, William
;
Knechel, W. Robert
;
Mayberry, Michael A.
- In:
Auditing : a journal of practice & theory
41
(
2022
)
2
,
pp. 141-164
Persistent link: https://www.econbiz.de/10013346676
Saved in:
37
On controlling for misstatement risk
Moon, James R.
;
Shipman, Jonathan E.
;
Swanquist, Quinn T.
; …
- In:
Auditing : a journal of practice & theory
41
(
2022
)
2
,
pp. 191-210
Persistent link: https://www.econbiz.de/10013346678
Saved in:
38
The intellectual structure of customer experience research in service scholarship : a bibliometric analysis
Arici, Hasan Evrim
;
Köseoglu, Mehmet Ali
;
Sökmen, Alptekin
- In:
The service industries journal
42
(
2022
)
7/8
,
pp. 514-550
Persistent link: https://www.econbiz.de/10013362133
Saved in:
39
How autonomy-supportive leaders influence employee service performance : a multilevel study
Shih, Chih-Ting
;
Chen, Shu-Ling
;
Chao, Minston
- In:
The service industries journal
42
(
2022
)
7/8
,
pp. 630-651
Persistent link: https://www.econbiz.de/10013362137
Saved in:
40
Customer readiness-customer participation link in e-services
Tuan Nguyen
- In:
The service industries journal
42
(
2022
)
9/10
,
pp. 738-769
Persistent link: https://www.econbiz.de/10013362141
Saved in:
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