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isPartOf:"Business process management journal"
type_genre:"Fallstudie"
~isPartOf:"Advances in business process management"
~isPartOf:"Auf dem Weg zur Arbeit 4.0 : Innovationen in HR"
~isPartOf:"CSR und strategisches Management : wie man mit Nachhaltigkeit langfristig im Wettbewerb gewinnt"
~isPartOf:"Strategic change : SC ; briefings in entrepreneurial finance"
~subject:"Dienstleistungsqualität"
~type_genre:"Article in journal"
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Dienstleistungsqualität
Bank
30
Business process management
6
Prozessmanagement
6
Deutschland
4
Germany
4
India
4
Indien
4
Microfinance
4
Mikrofinanzierung
4
Organisatorischer Wandel
4
Organizational change
4
Competitive advantage
3
Credit
3
Großbritannien
3
KMU
3
Kredit
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SME
3
Service quality
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United Kingdom
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Wettbewerbsvorteil
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Automation
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Automatisierung
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Beziehungsmarketing
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Crowdfunding
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Customer satisfaction
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Financial product
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Finanzprodukt
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Information technology
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Informationstechnik
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Kundenzufriedenheit
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Project evaluation
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Projektbewertung
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Relationship marketing
2
Sustainable development
2
1994-2012
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Fallstudie
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Andronikidis, Andreas
1
Durkin, Mark
1
Georgiou, Andreas C.
1
Gotzamani, Katerina D.
1
Kerr, Roisin
1
Komunda, Mabel
1
Osarenkhoe, Aihie
1
Paltayian, George
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Business process management journal
Advances in business process management
Auf dem Weg zur Arbeit 4.0 : Innovationen in HR
CSR und strategisches Management : wie man mit Nachhaltigkeit langfristig im Wettbewerb gewinnt
Strategic change : SC ; briefings in entrepreneurial finance
The international journal of bank marketing : IJBM
22
Journal of financial services marketing : JFSM
12
International journal of productivity and quality management : IJPQM
10
The service industries journal
10
International journal of bank marketing
9
International journal of quality & reliability management
9
International journal of services and operations management
9
The IUP journal of bank management : IJBM
7
Cogent business & management
6
Journal of retailing and consumer services
5
Services marketing quarterly
5
European research studies
4
International journal of business excellence
4
International journal of business information systems : IJBIS
4
International journal of economic perspectives : IJEP
4
International journal of financial services management : IJFSM
4
International journal of quality and service sciences
4
International journal of services, economics and management
4
Journal of business research : JBR
4
Quality management journal : QMJ
4
Academic journal of economic studies
3
Asia Pacific journal of marketing and logistics
3
Finance India : the quarterly journal of Indian Institute of Finance
3
GITAM journal of management : a quarterly publication of GITAM Institute of Management
3
Global business & economics review
3
International journal of economics and finance
3
International journal of emerging markets
3
International journal of services and operations management : IJSOM
3
Journal of Asian finance, economics and business : JAFEB
3
Journal of business economics and management
3
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
3
Managing service quality : MSQ ; an international journal
3
Praj̄nȧn : journal of social and management sciences
3
The TQM journal : the international review of organizational improvement
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
African journal of business and economic research : AJBER
2
African journal of economic and management studies : AJEMS
2
Bangladesh journal of political economy
2
Benchmarking : an international journal
2
Business and Economic Research : BER
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ECONIS (ZBW)
3
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1
Aligning customer requirements and organizational constraints to service processes and strategies
Paltayian, George
;
Gotzamani, Katerina D.
;
Georgiou, …
- In:
Business process management journal
23
(
2017
)
5
,
pp. 1018-1042
Persistent link: https://www.econbiz.de/10011785811
Saved in:
2
Relationship banking in practice : perspectives from retired and serving retail branch managers
Durkin, Mark
;
Kerr, Roisin
- In:
Strategic change : SC ; briefings in entrepreneurial finance
25
(
2016
)
1
,
pp. 27-43
Persistent link: https://www.econbiz.de/10011485241
Saved in:
3
Remedy or cure for service failure? : effects of service recovery on customer satisfaction and loyalty
Komunda, Mabel
;
Osarenkhoe, Aihie
- In:
Business process management journal
18
(
2012
)
1
,
pp. 82-103
Persistent link: https://www.econbiz.de/10009526155
Saved in:
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