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isPartOf:"Business process management journal"
~isPartOf:"Advances in business process management"
~isPartOf:"Strategic change : SC ; briefings in entrepreneurial finance"
~subject:"Competitive advantage"
~subject:"Kundenzufriedenheit"
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Competitive advantage
Kundenzufriedenheit
Bank
29
Business process management
8
Prozessmanagement
8
India
4
Indien
4
Microfinance
4
Mikrofinanzierung
4
Organisatorischer Wandel
4
Organizational change
4
Credit
3
Deutschland
3
Dienstleistungsqualität
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Germany
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Großbritannien
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KMU
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Kredit
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SME
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Service quality
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United Kingdom
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Wettbewerbsvorteil
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Automation
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Automatisierung
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Bank lending
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Banking
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Beziehungsmarketing
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Crowdfunding
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Customer satisfaction
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Financial product
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Financial services
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Finanzdienstleistung
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Finanzprodukt
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Information technology
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Informationstechnik
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Kreditgeschäft
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Performance-Messung
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1994-2012
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Bapat, Dhananjay
1
Kaur, Baljit
1
Kaur, Jasveen
1
Komunda, Mabel
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Miencha, Isaiah Onsarigo
1
Osarenkhoe, Aihie
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Paul, Justin
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Selvam, M.
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Business process management journal
Advances in business process management
Strategic change : SC ; briefings in entrepreneurial finance
The international journal of bank marketing : IJBM
28
Journal of financial services marketing : JFSM
12
Cogent business & management
10
International journal of productivity and quality management : IJPQM
8
The IUP journal of bank management : IJBM
6
The service industries journal
6
International journal of bank marketing
5
International journal of services and operations management
5
Journal of retailing and consumer services
5
European research studies
4
Global journal of business management : GJBM
4
International journal of business competition and growth : IJBCG
4
International journal of business excellence
4
International journal of financial services management : IJFSM
4
International journal of quality & reliability management
4
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
4
Nepalese journal of finance : a publication of Uniglobe College
4
African journal of economic and management studies : AJEMS
3
Asia Pacific journal of marketing and logistics
3
Bank parikrama : a journal of banking & finance : quarterly journal of Bangladesh Institute of Bank Management
3
Diskussionsbeiträge - Bank- und Finanzwirtschaftliche Forschung (BAFIFO)
3
GITAM journal of management : a quarterly publication of GITAM Institute of Management
3
International journal of business innovation and research
3
International journal of economic perspectives : IJEP
3
International journal of economics and finance
3
International journal of economics and financial issues : IJEFI
3
International journal of electronic customer relationship management : IJECRM
3
International journal of quality and service sciences
3
Inventi impact: microfinance & banking
3
Journal of Asian finance, economics and business : JAFEB
3
Journal of Contemporary Issues in Business and Government
3
Journal of business economics and management
3
Journal of digital banking
3
Quality management journal : QMJ
3
Services marketing quarterly
3
The IUP journal of marketing management : IJMM
3
Academic journal of economic studies
2
Acta Universitatis Danubius / Oeconomica
2
Benchmarking : an international journal
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ECONIS (ZBW)
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1
Technical efficiency for strategic change and global competitiveness
Miencha, Isaiah Onsarigo
;
Paul, Justin
;
Selvam, M.
- In:
Strategic change : SC ; briefings in entrepreneurial finance
26
(
2017
)
1
,
pp. 53-67
Persistent link: https://www.econbiz.de/10011685466
Saved in:
2
Linking strategic orientation with performance : implication for Indian banks
Bapat, Dhananjay
- In:
Strategic change : SC ; briefings in entrepreneurial finance
26
(
2017
)
4
,
pp. 403-411
Persistent link: https://www.econbiz.de/10011821151
Saved in:
3
The influence of e-CRM competitive advantage on e-CRM performance in the Indian banking industry
Kaur, Jasveen
;
Kaur, Baljit
- In:
Strategic change : SC ; briefings in entrepreneurial finance
25
(
2016
)
5
,
pp. 537-550
Persistent link: https://www.econbiz.de/10011598402
Saved in:
4
Remedy or cure for service failure? : effects of service recovery on customer satisfaction and loyalty
Komunda, Mabel
;
Osarenkhoe, Aihie
- In:
Business process management journal
18
(
2012
)
1
,
pp. 82-103
Persistent link: https://www.econbiz.de/10009526155
Saved in:
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