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isPartOf:"Business process management journal"
~isPartOf:"Advances in business process management"
~isPartOf:"Strategic change : SC ; briefings in entrepreneurial finance"
~subject:"Kundenzufriedenheit"
~subject:"United Kingdom"
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Kundenzufriedenheit
United Kingdom
Bank
29
Business process management
8
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4
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4
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4
Mikrofinanzierung
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Ojiako, Udechukwu
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Business process management journal
Advances in business process management
Strategic change : SC ; briefings in entrepreneurial finance
The international journal of bank marketing : IJBM
30
Business history
14
Bank of England Working Paper
12
Journal of financial services marketing : JFSM
12
Journal of banking & finance
10
Working papers / Bank of England
9
Cogent business & management
8
International journal of productivity and quality management : IJPQM
8
Research papers in banking and finance
8
The service industries journal
8
Applied financial economics
7
Discussion paper / Centre for Economic Policy Research
7
Journal of banking regulation
7
The IUP journal of bank management : IJBM
7
Journal of financial regulation and compliance : an international journal
6
Applied economics
5
Euromoney
5
Financial history review
5
IMF country report
5
International journal of bank marketing
5
Journal of retailing and consumer services
5
Staff working papers / Bank of England
5
The economic history review : a journal of economic and social history
5
Applied economics letters
4
Enterprise & society : the international journal of business history
4
Global journal of business management : GJBM
4
International journal of business excellence
4
International journal of economics and finance
4
International journal of economics and financial issues : IJEFI
4
International journal of financial services management : IJFSM
4
International journal of quality & reliability management
4
International journal of quality and service sciences
4
International journal of services and operations management
4
Journal of business ethics : JOBE
4
Journal of digital banking
4
Journal of money, credit and banking : JMCB
4
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
4
Journal of risk management in financial institutions
4
NBER working paper series
4
Nepalese journal of finance : a publication of Uniglobe College
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ECONIS (ZBW)
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1
Linking strategic orientation with performance : implication for Indian banks
Bapat, Dhananjay
- In:
Strategic change : SC ; briefings in entrepreneurial finance
26
(
2017
)
4
,
pp. 403-411
Persistent link: https://www.econbiz.de/10011821151
Saved in:
2
Exploring the determinants of crowdfunding : the influence of the banking system
Paulet, Elisabeth
;
Relaño, Francesc
- In:
Strategic change : SC ; briefings in entrepreneurial finance
26
(
2017
)
2
,
pp. 175-191
Persistent link: https://www.econbiz.de/10011699349
Saved in:
3
Relationship banking in practice : perspectives from retired and serving retail branch managers
Durkin, Mark
;
Kerr, Roisin
- In:
Strategic change : SC ; briefings in entrepreneurial finance
25
(
2016
)
1
,
pp. 27-43
Persistent link: https://www.econbiz.de/10011485241
Saved in:
4
Remedy or cure for service failure? : effects of service recovery on customer satisfaction and loyalty
Komunda, Mabel
;
Osarenkhoe, Aihie
- In:
Business process management journal
18
(
2012
)
1
,
pp. 82-103
Persistent link: https://www.econbiz.de/10009526155
Saved in:
5
The critical consequences of project drift : a case study in the UK banking sector
Hedley, Julie
;
Ojiako, Udechukwu
;
Johansen, Eric
; …
- In:
Business process management journal
16
(
2010
)
4
,
pp. 772-786
Persistent link: https://www.econbiz.de/10008648010
Saved in:
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