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isPartOf:"Controlling : Zeitschrift für erfolgsorientierte Unternehmenssteuerung"
~isPartOf:"Springer eBook Collection / Business and Management"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~person:"Maull, R. S."
~source:"econis"
~subject:"Prozessmanagement"
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Controlling : Zeitschrift für erfolgsorientierte Unternehmenssteuerung
Springer eBook Collection / Business and Management
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Process design principles in service firms : universal or context dependent? : a literature review and new research directions
Ponsignon, F.
;
Smart, P. A.
;
Maull, R. S.
- In:
Total quality management & business excellence : an …
23
(
2012
)
11
,
pp. 1273-1296
Persistent link: https://www.econbiz.de/10009687535
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