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isPartOf:"DIW-Wochenbericht : Wirtschaft, Politik, Wissenschaft"
~isPartOf:"NBER Working Paper"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Fuzzy sets"
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Fuzzy sets
Dienstleistungssektor
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Service industry
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Dienstleistungsqualität
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Service quality
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DIW-Wochenbericht : Wirtschaft, Politik, Wissenschaft
NBER Working Paper
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
International journal of production economics
2
Enterprise interoperability : 5th international IFIP working conference, IWEI 2013, Enschede, The Netherlands, March 27 - 28, 2013 ; proceedings
1
EuroMed journal of management
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Industrial marketing management : the international journal for industrial and high-tech firms
1
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1
International journal of productivity and quality management : IJPQM
1
International journal of services technology and management
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ECONIS (ZBW)
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Key performance indicators measurement in service business : a fuzzy VIKOR approach
Sofiyabadi, Javad
;
Kolahi, Bahare
;
Valmohammadi, Changiz
- In:
Total quality management & business excellence : an …
27
(
2016
)
9/10
,
pp. 1028-1042
Persistent link: https://www.econbiz.de/10011687818
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2
Application of SERVQUAL and fuzzy quality function deployment to service improvement in service centres of electronics companies
Cho, In Jae
;
Kim, You Jin
;
Kwak, Choonjong
- In:
Total quality management & business excellence : an …
27
(
2016
)
3/4
,
pp. 368-381
Persistent link: https://www.econbiz.de/10011558687
Saved in:
3
Factors affecting the effects of service recovery from an integrated point of view
Lin, Wen-bao
- In:
Total quality management & business excellence : an …
22
(
2011
)
3/4
,
pp. 443-459
Persistent link: https://www.econbiz.de/10009010709
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