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isPartOf:"Erfolgreiche Wege in die integrierte Versorgung : eine betriebswirtschaftliche Analyse"
~isPartOf:"IZA Discussion Paper"
~isPartOf:"Journal of business research : JBR"
~person:"McColl-Kennedy, Janet R."
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Dienstleistungsqualität
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Gesundheitsversorgung
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Health care
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Service quality
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Well-being
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Beziehungsmarketing
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Patienten
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Patients
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Betriebliche Wertschöpfung
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Community well-being
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Emotion
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Health
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Patient ecosystem management
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Patient experience
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Patient experiences
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McColl-Kennedy, Janet R.
Gallan, Andrew S.
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Aloini, Davide
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Barakshina, Tatiana
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Dhakate, Nikhil
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Figueiredo, Bernardo
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Erfolgreiche Wege in die integrierte Versorgung : eine betriebswirtschaftliche Analyse
IZA Discussion Paper
Journal of business research : JBR
Journal of service research
1
The journal of services marketing
1
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ECONIS (ZBW)
2
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Transforming community well-being through patients' lived experiences
Gallan, Andrew S.
;
McColl-Kennedy, Janet R.
; …
- In:
Journal of business research : JBR
100
(
2019
),
pp. 376-391
Persistent link: https://www.econbiz.de/10012023814
Saved in:
2
How do you feel today? : managing patient emotions during health care experiences to enhance well-being
McColl-Kennedy, Janet R.
;
Danaher, Tracey S.
;
Gallan, …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 247-259
Persistent link: https://www.econbiz.de/10011745308
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