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isPartOf:"European journal of marketing : EJM"
~person:"Guo, Wenxia"
~person:"Yavas, Ugur"
~subject:"Arbeitsleistung"
~subject:"USA"
~subject:"Verkauf"
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Arbeitsleistung
USA
Verkauf
Consumer behaviour
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Salespeople
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Arbeitszufriedenheit
1
Avoidance and approach
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Beziehungsmarketing
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Job performance
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Job satisfaction
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Kundenservice
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Kundenzufriedenheit
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Lieferantenmanagement
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Motivation
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Regulatory focus
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Relationship marketing
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Role overload
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Sales influence tactics
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Sales performance
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Guo, Wenxia
Yavas, Ugur
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Balaji, M. S.
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Cadogan, John W.
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Guenzi, Paolo
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He, Hongwei
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Hung, Kuang-peng
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Kemp, Elyria
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European journal of marketing : EJM
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ECONIS (ZBW)
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Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash
;
Balaji, M. S.
;
Yavas, Ugur
;
Babakus, Emin
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
Saved in:
2
The effectiveness of matching sales influence tactics to consumers’ avoidance versus approach shopping motivations
Guo, Wenxia
;
Main, Kelley
- In:
European journal of marketing : EJM
51
(
2017
)
9/10
,
pp. 1577-1596
Persistent link: https://www.econbiz.de/10011755188
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