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isPartOf:"Handbook of innovation in public services"
type_genre:"Case study"
~isPartOf:"Academy of Management journal : AMJ"
~isPartOf:"Strategic change : SC ; briefings in entrepreneurial finance"
~subject:"Beziehungsmarketing"
~subject:"Öffentliche Dienstleistung"
~type:"article"
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Beziehungsmarketing
Öffentliche Dienstleistung
Großbritannien
18
United Kingdom
18
Organisatorischer Wandel
6
Organizational change
6
Gesundheitswesen
3
Health care system
3
Innovation
3
Administrative reform
2
Corporate reputation
2
Firmenimage
2
Higher education institution
2
Hochschule
2
Kommunale Dienstleistung
2
Local public services
2
Public services
2
Verwaltungsreform
2
1995-1999
1
2002-2010
1
Altenhilfe
1
Arbeitsleistung
1
Arbeitsmobilität
1
Arbeitsproduktivität
1
Befragung
1
Beschäftigungssystem
1
British Telecom
1
Business history
1
Business recovery
1
Business start-up
1
Call centre
1
Callcenter
1
Confidence
1
Contingency theory
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Contract law
1
Cooperation
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Corporate culture
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Customer integration
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Deutschland
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Dienstleistungsqualität
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Case study
Aufsatz im Buch
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6
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4
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4
Fallstudie
3
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English
3
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Baines, Sue
1
Barton-Sweeney, Cathy
1
Greenhalgh, Trisha
1
Macfarlane, Fraser
1
Maguire, Stuart
1
Martin, Mike
1
Ojiako, Udechukwu
1
Wilson, Rob
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Handbook of innovation in public services
Academy of Management journal : AMJ
Strategic change : SC ; briefings in entrepreneurial finance
Journal of direct, data and digital marketing practice : the international journal of the Institute of Direct Marketing
2
Corporate brand and corporate reputation
1
Digital and social media marketing : a results-driven approach
1
E-business models, services and communications
1
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
1
Human resource management in the public sector
1
International journal of contemporary hospitality management
1
International journal of social entrepreneurship and innovation : IJSEI
1
Journal of business strategy
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of small business and enterprise development
1
Marketing - Management
1
Systems thinking : from heresy to practice ; public and private sector studies
1
The business guide to credit management : advice and solutions for cash-flow control financial risk and debt management
1
The handbook of innovation and services : a multi-disciplinary perspective
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
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1
Exploring the diffusion and sustainability of service innovation in healthcare
Greenhalgh, Trisha
;
Barton-Sweeney, Cathy
;
Macfarlane, …
- In:
Handbook of innovation in public services
,
(pp. 540-560)
.
2013
Persistent link: https://www.econbiz.de/10010194770
Saved in:
2
Innovation and information in public/third sector partnerships for older people's services : case studies from England and Italy
Wilson, Rob
;
Baines, Sue
;
Martin, Mike
- In:
Handbook of innovation in public services
,
(pp. 288-297)
.
2013
Persistent link: https://www.econbiz.de/10010194819
Saved in:
3
Seeking the perfect customer experience : a case study of British Telecom
Ojiako, Udechukwu
;
Maguire, Stuart
- In:
Strategic change : SC ; briefings in entrepreneurial finance
18
(
2009
)
5/6
,
pp. 179-193
Persistent link: https://www.econbiz.de/10003872548
Saved in:
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