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isPartOf:"Handbook of innovation in public services"
type_genre:"Case study"
~isPartOf:"European management journal"
~isPartOf:"Industrial relations journal"
~subject:"Callcenter"
~subject:"Outsourcing"
~type_genre:"Book section"
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5
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5
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Abanishe, Oluwakemi
1
Cunningham, Paul
1
Currie, Wendy L.
1
Grugulis, Irena
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McCracken, Martin
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McHugh, Marie
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Handbook of innovation in public services
European management journal
Industrial relations journal
The practice of outsourcing : from information systems to BPO and offshoring
7
Global outsourcing strategies : an international reference on effective outsourcing relationships
5
Offshoring : causes and consequences at the firm and worker level
5
Voluntary organizations and public service delivery
4
Knowledge intensive business services : organizational forms and national institutions
3
Developments in the call centre industry : analysis, changes, and challenges
2
Frontiers of risk management : key issues and solutions
2
Information systems and outsourcing : studies in theory and practice
2
Making IT outsourcing decisions
2
Outsourcing management for supply chain operations and logistics services
2
Acceptance and mindfulness at work : applying acceptance and commitment therapy and relational frame theory to organizational behavior management
1
Adjusting to globalization
1
Business process transformation
1
Competition and ownership in land passenger transport : selected papers from the 9th International Conference (Thredbo 9)
1
Contemporary research in e-branding
1
Creative regions : technology, culture and knowledge entrepreneurship
1
Cultural and technological influences on global business
1
Customer service : empowerment and entrapment
1
Decision-making for supply chain integration : supply chain integration
1
Employee relations in the public services : themes and issues
1
Employee voice at work
1
Global sourcing of services : strategies, issues and challenges
1
Global trade and European workers
1
Gower applied research
1
International enterprises and global information technologies : advancing management practices
1
International trade, distribution and development : empirical studies of trade policies
1
Journal of general management
1
Journal of service management
1
Managing outsourcing relationships
1
Organizing and managing in the era of globalization
1
Outsourcing and human resource management : an international survey
1
Outsourcing and offshoring business services
1
Proceedings of the 12th European Conference on Knowledge Management ; Vol. 2
1
Readings in applied microeconomics : the power of the market
1
Rethinking capitalism : economics and policy for sustainable and inclusive growth
1
Strategic use of information technology for global organizations
1
The Geneva papers on risk and insurance - issues and practice : an official journal of the Geneva Association
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1
NHS Direct : a UK health sector innovation study
Cunningham, Paul
- In:
Handbook of innovation in public services
,
(pp. 477-495)
.
2013
Persistent link: https://www.econbiz.de/10010194785
Saved in:
2
Creating outsourced shared services arrangements : lessons from the public sector
McIvor, Ronan
;
McCracken, Martin
;
McHugh, Marie
- In:
European management journal
29
(
2011
)
6
,
pp. 448-461
Persistent link: https://www.econbiz.de/10009487591
Saved in:
3
Employment relations, cost minimisation and inter-organisational contracting
Vincent, Steve
;
Grugulis, Irena
- In:
Industrial relations journal
40
(
2009
)
1
,
pp. 40-59
Persistent link: https://www.econbiz.de/10003804944
Saved in:
4
Knowledge process outsourcing in financial services : the vendor perspective
Currie, Wendy L.
;
Michell, Vaughan
;
Abanishe, Oluwakemi
- In:
European management journal
26
(
2008
)
2
,
pp. 94-104
Persistent link: https://www.econbiz.de/10003712095
Saved in:
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