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isPartOf:"IWMI Research Reports"
~isPartOf:"Health care management review : HCM review"
~isPartOf:"IZA Discussion Papers"
~subject:"Service quality"
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Service quality
Gesundheitswesen
110
Health care system
109
Gesundheitsversorgung
59
Health care
59
Hospital
55
Krankenhaus
55
public health
41
Dienstleistungsqualität
24
Public health
22
Quality management
18
Qualitätsmanagement
18
Arbeitsgruppe
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Bazzoli, Gloria J.
3
Harless, David W.
3
Chukmaitov, Askar S.
2
McAlearney, Ann Scheck
2
Singer, Sara J.
2
Adler-Milstein, Julia R.
1
Albritton, Jordan
1
Alidana, Shahnaz
1
Allen, Adrienne S.
1
Altman, Lisa
1
Antons, David
1
Aveling, Emma-Louise
1
Begun, James W.
1
Brannon, Diane
1
Bryant, Carol A.
1
Carabetta, Shannon
1
Carretta, Henry J.
1
Cassedy, Amy
1
Chukmaitov, Askar
1
Cichy, Patrick
1
Clark, Jonathan R.
1
Counts, Catherine R.
1
Deng, Yangyang
1
Diana, Mark L.
1
Disch, Joanne
1
Dresselhaus, Timothy
1
Everson, Jordan
1
Fickel, Jacqueline J.
1
Fihn, Stephan D.
1
Foege, J. Nils
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Froehle, Craig M.
1
Furukawa, Michael F.
1
Gainer, Lindsay A.
1
Gerdes, Zachary T.
1
Gowen, Charles, III.
1
Gray, Barbara L.
1
Grob, Rachel
1
Hamilton, Alison B.
1
Hannen, Julian
1
Helfrich, Christian D.
1
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IWMI Research Reports
Health care management review : HCM review
IZA Discussion Papers
Journal of health organization and management
29
The TQM journal : the international review of organizational improvement
22
NBER Working Paper
18
NBER working paper series
17
Journal of health economics
16
Working paper / National Bureau of Economic Research, Inc.
16
Quality management journal : QMJ
15
Journal of service management
13
Health marketing quarterly
12
International journal of productivity and quality management : IJPQM
12
Journal of business research : JBR
12
Technological forecasting & social change : an international journal
12
The service industries journal
11
Total quality management & business excellence
11
CHE research paper
10
International journal of hospitality management
10
Management science : journal of the Institute for Operations Research and the Management Sciences
10
European journal of operational research : EJOR
9
Health economics
9
International journal of services and operations management
9
Production and operations management : an international journal of the Production and Operations Management Society
9
Discussion paper / Centre for Economic Policy Research
8
International journal of pharmaceutical and healthcare marketing : IJPHM
8
International journal of production research
8
International journal of quality & reliability management
8
Manufacturing & service operations management : M & SOM
8
Production and operations management : the flagship research journal of the Production and Operations Management Society
8
The Milbank quarterly
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
World Bank E-Library Archive
8
International journal of quality and service sciences
7
Journal of the Operational Research Society
7
OECD Health Statistics
7
Service business
7
Socio-economic planning sciences : the international journal of public sector decision-making
7
The European journal of health economics : HEPAC ; health economics in prevention and care
7
The journal of services marketing
7
Health economics review
6
Journal of public economics
6
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ECONIS (ZBW)
24
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1
Learning from patients : the impact of using patients' narratives on patient experience scores
Nembhard, Ingrid M.
;
Matta, Sasmira
;
Shaller, Dale
; …
- In:
Health care management review : HCM review
49
(
2024
)
1
,
pp. 2-13
Persistent link: https://www.econbiz.de/10014455355
Saved in:
2
Dispersion in the hospital network of shared patients is associated with less efficient care
Everson, Jordan
;
Adler-Milstein, Julia R.
; …
- In:
Health care management review : HCM review
47
(
2022
)
2
,
pp. 88-99
Persistent link: https://www.econbiz.de/10013186321
Saved in:
3
Infusing, sustaining, and replenishing compassion in health care organizations through compassion practices
McClelland, Laura E.
;
Vogus, Timothy J.
- In:
Health care management review : HCM review
46
(
2021
)
1
,
pp. 55-65
Persistent link: https://www.econbiz.de/10012520515
Saved in:
4
How teams impact patient satisfaction : a review of the empirical literature
Hoff, Timothy
;
Prout, Kathryn
;
Carabetta, Shannon
- In:
Health care management review : HCM review
46
(
2021
)
1
,
pp. 75-85
Persistent link: https://www.econbiz.de/10012520520
Saved in:
5
Optimizing patient partnership in primary care improvement : a qualitative study
Alidana, Shahnaz
;
Martelli, Peter F.
;
Singer, Sara J.
; …
- In:
Health care management review : HCM review
46
(
2021
)
2
,
pp. 123-134
Persistent link: https://www.econbiz.de/10012520593
Saved in:
6
Service line structure and decision-maker attention in three health systems : implications for patient-centered care
Louis, Christopher J.
;
Clark, Jonathan R.
;
Gray, Barbara L.
- In:
Health care management review : HCM review
44
(
2019
)
1
,
pp. 41-56
Persistent link: https://www.econbiz.de/10011982148
Saved in:
7
A taxonomy of hospitals participating in Medicare accountable care organizations
Bazzoli, Gloria J.
;
Harless, David W.
;
Chukmaitov, Askar S.
- In:
Health care management review : HCM review
44
(
2019
)
2
,
pp. 93-103
Persistent link: https://www.econbiz.de/10012003967
Saved in:
8
Factors associated with hospital participation in centers for medicare and medicaid services' accountable care organization programs
Chukmaitov, Askar S.
;
Harless, David W.
;
Bazzoli, Gloria J.
- In:
Health care management review : HCM review
44
(
2019
)
2
,
pp. 104-114
Persistent link: https://www.econbiz.de/10012003971
Saved in:
9
Coping with interdependencies related to patient choice : boundary-spanning at four accountable care organizations
Hilligoss, Brian
;
McAlearney, Ann Scheck
;
Song, Paula H.
- In:
Health care management review : HCM review
44
(
2019
)
2
,
pp. 115-126
Persistent link: https://www.econbiz.de/10012003973
Saved in:
10
The impact of accountable care organization participation on hospital patient experience
Diana, Mark L.
;
Zhang, Yongkang
;
Yeager, Valerie A.
; …
- In:
Health care management review : HCM review
44
(
2019
)
2
,
pp. 148-158
Persistent link: https://www.econbiz.de/10012004002
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