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isPartOf:"International journal of health care finance and economics"
~isPartOf:"The TQM journal : the international review of organizational improvement"
~isPartOf:"The journal of services marketing"
~subject:"Beziehungsmarketing"
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Search: subject_exact:"Testkäufe"
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Beziehungsmarketing
Dienstleistungsqualität
358
Service quality
358
Customer satisfaction
191
Kundenzufriedenheit
191
Consumer behaviour
131
Konsumentenverhalten
131
Relationship marketing
127
Quality management
71
Qualitätsmanagement
71
Customer service
63
Kundenservice
63
Dienstleistungssektor
46
Service industry
46
Health care
37
Gesundheitsversorgung
35
Gesundheitswesen
33
Health care system
33
Beschwerdemanagement
32
Complaint management
32
Hospital
32
Krankenhaus
32
Services
29
Dienstleistung
27
USA
27
United States
27
Customer experience
22
Product quality
20
Produktqualität
20
Einzelhandel
18
Retail trade
18
Satisfaction
18
Higher education institution
16
Hochschule
16
Viral marketing
15
Virales Marketing
15
Emotion
14
Patienten
14
Patients
14
Service encounter
14
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1
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Article
127
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127
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127
Conference paper
2
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English
127
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Klaus, Philipp
5
Aksoy, Lerzan
2
Al Haj Eid, Mohammad Badi’
2
Baccarani, Claudio
2
Basso, Kenny
2
Benoit, Sabine
2
Bonfanti, Angelo
2
Bruce, Helen L.
2
Cassia, Fabio
2
Choi, Beom Joon
2
Dandis, Ala' Omar
2
Gustafsson, Anders
2
Hollebeek, Linda D.
2
Holloway, Betsy Bugg
2
Johnson, Lester W.
2
Leisen Pollack, Birgit
2
McColl-Kennedy, Janet R.
2
Natarajan, Thamaraiselvan
2
Abney, Alexandra K.
1
Abu Bakar, Juhaida
1
Agrawal, Gaurav
1
Ahmad, Hassan
1
Ahmed, Ezaz
1
Akamavi, Raphaël K.
1
Akdag, Hatice Camgöz
1
Al Asheq, Ahmed
1
Alagiriswamy, Ravikumar
1
Alexandrov, Aliosha
1
Ali, Fayaz
1
Alkire, Linda
1
Antony, Jiju
1
Arteaga-Moreno, Francisco
1
Ashill, Nicholas J.
1
Baillod, Chloé
1
Ball, Joan
1
Bambauer-Sachse, Silke
1
Barnes, Donald C.
1
Beatty, Sharon E.
1
Becker, Laura
1
Becker-Özcamlica, Hürrem
1
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International journal of health care finance and economics
The TQM journal : the international review of organizational improvement
The journal of services marketing
Journal of retailing and consumer services
180
International journal of hospitality management
116
Journal of business research : JBR
108
The service industries journal
76
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Journal of hospitality marketing & management
54
Services marketing quarterly
51
Journal of service research : JSR
47
International journal of contemporary hospitality management
46
Journal of travel and tourism marketing
43
Service business
42
Journal of service management
37
Journal of service research
32
Cogent business & management
31
Tourism management : research, policies, practice
31
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
28
Journal of strategic marketing
26
Industrial marketing management : the international journal for industrial and high-tech firms
25
The international journal of bank marketing : IJBM
25
International journal of quality and service sciences
23
Asia Pacific journal of marketing and logistics
22
Journal of the Academy of Marketing Science
22
International journal of services and operations management
21
Journal of air transport management
21
Managing service quality : MSQ ; an international journal
21
Total quality management & business excellence
21
Marketing intelligence & planning
20
International journal of services, economics and management
19
Journal of service theory and practice
19
International journal of electronic customer relationship management : IJECRM
18
International journal of productivity and quality management : IJPQM
18
Psychology & marketing
18
International journal of quality & reliability management
17
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
17
Journal of marketing
16
Journal of service theory and practice : JSTP
16
European journal of marketing : EJM
15
Journal of Asian finance, economics and business : JAFEB
15
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ECONIS (ZBW)
127
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1
Increasing the willingness to stay : a novel and comprehensive member satisfaction index (MSI) model tested in a leading German tennis club
Kölbl, Kathrin
;
Blank, Cornelia
;
Schobersberger, Wolfgang
- In:
The TQM journal : the international review of …
36
(
2024
)
5
,
pp. 1369-1395
Persistent link: https://www.econbiz.de/10014548987
Saved in:
2
How integrated store-service quality promotes omnichannel shoppers' word-of-mouth behaviors : the moderating role of perceived relationship investment and the shopper's perceived v...
Natarajan, Thamaraiselvan
;
Raghavan, Deepak Ramanan Veera
- In:
The TQM journal : the international review of …
36
(
2024
)
4
,
pp. 1113-1144
Persistent link: https://www.econbiz.de/10014547961
Saved in:
3
Metaverse : shifting the reality of services
Gleim, Mark
;
McCullough, Heath
;
Ferrell, Odies C.
; …
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 13-27
Persistent link: https://www.econbiz.de/10014473577
Saved in:
4
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
5
The impact of service climate on gratitude in driving customer outcomes
Qi, Ji
;
Peng, Yi
;
Lowman, Graham H.
;
He, Xingliang
- In:
The journal of services marketing
37
(
2023
)
1
,
pp. 78-95
Persistent link: https://www.econbiz.de/10013542901
Saved in:
6
Service amid crisis : the role of supervisor humor and discretionary organizational support
Guidice, Rebecca M.
;
Mesmer-Magnus, Jessica
;
Barnes, …
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 168-183
Persistent link: https://www.econbiz.de/10013542920
Saved in:
7
Guest editorial: investigating the effect of the physical context on customer experience
Bruce, Helen L.
;
Krolikowska, Ewa
;
Rooney, Tara
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 689-699
Persistent link: https://www.econbiz.de/10014314391
Saved in:
8
Where is customer experience (CX) research heading? : a personal commentary
Klaus, Philipp
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 700-705
Persistent link: https://www.econbiz.de/10014314392
Saved in:
9
Exploring servicescape experiences across museum types
Erdoğan, Hasan Hüseyin
;
Enginkaya, Ebru
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 706-718
Persistent link: https://www.econbiz.de/10014314393
Saved in:
10
The interplay between physical and social servicescape : investigating negative CCI
Furrer, Olivier
;
Landry, Mikèle
;
Baillod, Chloé
; …
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 732-745
Persistent link: https://www.econbiz.de/10014314405
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