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isPartOf:"Journal of fashion marketing and management"
~isPartOf:"Journal of strategic marketing"
~isPartOf:"The service industries journal"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Online retailing
89
Online-Handel
89
Consumer behaviour
62
Konsumentenverhalten
62
E-commerce
32
Electronic Commerce
32
Beziehungsmarketing
22
Relationship marketing
22
Customer satisfaction
20
Bekleidung
18
Clothing
18
Dienstleistungsqualität
18
Service quality
18
Internet marketing
16
Online-Marketing
16
Fashion
15
Mode
15
Website
13
Social Web
12
Social web
12
Einzelhandel
9
Retail trade
9
Bekleidungsindustrie
8
Clothing industry
8
Viral marketing
7
Virales Marketing
7
Brand management
6
Confidence
6
Internet
6
Markenführung
6
Textile distribution
6
Textilhandel
6
Vertrauen
6
Apparel
5
Brand
5
Markenartikel
5
Motivation
5
Brand image
4
Coronavirus
4
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20
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English
20
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Sreejesh, S.
2
Amirtha, Raman
1
Arroyo-Cañada, Francisco-Javier
1
Baidoun, Samir D.
1
Banerji, Diptiman
1
Barrera, Ramón Barrera
1
Bradshaw, Amanda S.
1
Carrión, Gabriel Cepeda
1
Chen, Yi-ling
1
Chih, Wen-hai
1
Chiu, Hung-chang
1
Cicmil, Svetlana
1
Cretul, Matthew
1
Dabholkar, Pratibha A.
1
Das, Gopal
1
Hsu, Li-chun
1
Islam, Hafizul
1
Jain, Devendra
1
Jebarajakirthy, Charles
1
Kim, Jung-Hwan
1
Kim, Jung-hwan
1
Kim, Minjeong
1
Kursunluoglu Yarimoglu, Emel
1
Lennon, Sharron J.
1
Lim, Weng Marc
1
Manu C
1
Pandey, Neeraj
1
Paul, Justin
1
Roy, Saptrshi
1
Saad, Mohammed
1
Salem, Mohammed Z.
1
Sanchez Torres, Javier A.
1
Shankar, Amit
1
Shelton, Summer Suzanne
1
Sheng, Xiaojing
1
Sivakumar, V. J.
1
Treise, Debbie
1
Tripathi, Avinash
1
Trivedi, Vibha
1
Tuan Nguyen
1
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Journal of fashion marketing and management
Journal of strategic marketing
The service industries journal
Journal of retailing and consumer services
79
International journal of electronic marketing and retailing : IJEMR
24
Journal of business research : JBR
19
Journal of internet commerce
19
Cogent business & management
14
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
14
International journal of hospitality management
13
Journal of electronic commerce research : JECR
13
Tourism management : research, policies, practice
12
Asia Pacific journal of marketing and logistics
11
International journal of retail & distribution management
11
International journal of retail and distribution management
11
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
10
International journal of business information systems : IJBIS
10
International journal of e-business research : an official publication of the Information Resources Management Association
10
International journal of electronic customer relationship management : IJECRM
10
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
10
Journal of retailing
8
Psychology & marketing
8
Journal of hospitality marketing & management
7
Journal of travel and tourism marketing
7
The international review of retail, distribution and consumer research
7
The journal of services marketing
7
Electronic commerce research and applications
6
Information systems and e-business management : ISeB
6
International journal of internet marketing and advertising : IJIMA
6
International journal of production economics
6
International journal of quality & reliability management
6
Journal of global marketing
6
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
6
Journal of marketing management : MM
6
Service business
6
Administrative Sciences : open access journal
5
Electronic commerce research
5
Electronic markets : the international journal on networked business
5
International journal of contemporary hospitality management
5
International journal of electronic business : IJEB
5
International journal of electronic commerce : IJEC
5
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ECONIS (ZBW)
20
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1
Factors affecting consumer post COVID-19 online shopping behavior : the moderating role of commitment : evidence from Palestine
Baidoun, Samir D.
;
Salem, Mohammed Z.
- In:
Journal of strategic marketing
32
(
2024
)
3
,
pp. 358-373
Persistent link: https://www.econbiz.de/10014553257
Saved in:
2
You can't shop with us : how US-based, value- and mid-market online clothing retailers position their plus-size female clothing sections
Shelton, Summer Suzanne
;
Bradshaw, Amanda S.
;
Cretul, …
- In:
Journal of fashion marketing and management
27
(
2023
)
6
,
pp. 1009-1026
Persistent link: https://www.econbiz.de/10014430535
Saved in:
3
Expecting the surprises : role of hope in consumer repurchase intentions in an online shopping environment
Trivedi, Vibha
;
Banerji, Diptiman
;
Yadav, Mohit
- In:
Journal of strategic marketing
31
(
2023
)
4
,
pp. 794-816
Persistent link: https://www.econbiz.de/10014304969
Saved in:
4
Resolving complaints online : development and validation of customers' perceived webcare scale
Sreejesh, S.
;
Paul, Justin
;
Unnithan, Anandakuttan B.
- In:
Journal of strategic marketing
30
(
2022
)
3
,
pp. 260-280
Persistent link: https://www.econbiz.de/10013284044
Saved in:
5
Customer readiness-customer participation link in e-services
Tuan Nguyen
- In:
The service industries journal
42
(
2022
)
9/10
,
pp. 738-769
Persistent link: https://www.econbiz.de/10013362141
Saved in:
6
Building loyalty through perceived value in online shopping : does family life cycle stage matter?
Amirtha, Raman
;
Sivakumar, V. J.
- In:
The service industries journal
42
(
2022
)
15/16
,
pp. 1151-1189
Persistent link: https://www.econbiz.de/10013466618
Saved in:
7
Addressing service failure and initiating service recovery in online platforms : literature review and research agenda
Manu C
;
Sreejesh, S.
- In:
Journal of strategic marketing
29
(
2021
)
8
,
pp. 658-689
Persistent link: https://www.econbiz.de/10012653604
Saved in:
8
An experimental based investigation into the effects of website interactivity on customer behavior in on-line purchase context
Islam, Hafizul
;
Jebarajakirthy, Charles
;
Shankar, Amit
- In:
Journal of strategic marketing
29
(
2021
)
2
,
pp. 117-140
Persistent link: https://www.econbiz.de/10012484043
Saved in:
9
Conceptualization and assessment of E-service quality for luxury brands
Kim, Jung-Hwan
;
Kim, Minjeong
- In:
The service industries journal
40
(
2020
)
5/6
,
pp. 436-470
Persistent link: https://www.econbiz.de/10012208579
Saved in:
10
Does price tolerance depend upon the type of product in e-retailing? : role of customer satisfaction, trust, loyalty, and perceived value
Pandey, Neeraj
;
Tripathi, Avinash
;
Jain, Devendra
;
Roy, …
- In:
Journal of strategic marketing
28
(
2020
)
6
,
pp. 522-541
Persistent link: https://www.econbiz.de/10012313919
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