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isPartOf:"Journal of marketing management : MM"
~isPartOf:"Journal of service research"
~person:"Drennan, Judy"
~subject:"Complaint management"
~subject:"Kundenintegration"
~subject:"Kundenwert"
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Drennan, Judy
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Journal of marketing management : MM
Journal of service research
Journal of service theory and practice : JSTP
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Measuring customer equity and managing the customer asset : an explanatory study in the Australian hotels
Carr, Anthony
;
Drennan, Judy
;
Andrews, Lynda
- In:
Journal of marketing management : MM
32
(
2016
)
17/18
,
pp. 1670-1700
Persistent link: https://www.econbiz.de/10011608062
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