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isPartOf:"Journal of marketing management : MM"
~person:"Baumann, Jasmin"
~person:"Buttle, Francis A."
~subject:"Complaint management"
~subject:"Kundenintegration"
~subject:"United States"
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Kundenintegration
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Baumann, Jasmin
Buttle, Francis A.
Conduit, Jodie
3
Hollebeek, Linda D.
2
Malthouse, Edward C.
2
Ali, Maged
1
Ang, Lawrence
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Baron, Steve
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Bowden, Jana
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Felix, Reto
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Johnson, Lester W.
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Khanyapuss Punjaisri
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Kim, Su Jung
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Le Meunier-FitzHugh, Kenneth
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Lu, Xiaoming
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Journal of marketing management : MM
AMS review : official publication of the Academy of Marketing Science
1
Industrial marketing management : the international journal for industrial and high-tech firms
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ECONIS (ZBW)
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Making value co-creation a reality : exploring the co-creative value processes in customer-salesperson interaction
Baumann, Jasmin
;
Le Meunier-FitzHugh, Kenneth
- In:
Journal of marketing management : MM
31
(
2015
)
3/4
,
pp. 289-316
Persistent link: https://www.econbiz.de/10010512567
Saved in:
2
Managing negative word-of-mouth : an exploratory study
Williams, Martin
;
Buttle, Francis A.
- In:
Journal of marketing management : MM
30
(
2014
)
13/14
,
pp. 1423-1447
Persistent link: https://www.econbiz.de/10010433914
Saved in:
3
Complaints-handling processes and organisational benefits : an ISO 10002-based investigation
Ang, Lawrence
;
Buttle, Francis A.
- In:
Journal of marketing management : MM
28
(
2012
)
9/10
,
pp. 1021-1042
Persistent link: https://www.econbiz.de/10009615238
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