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isPartOf:"Journal of marketing management : MM"
~person:"Baumann, Jasmin"
~person:"Evanschitzky, Heiner"
~person:"Marbach, Julia"
~subject:"Complaint management"
~subject:"Kundenintegration"
~subject:"United States"
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Search: subject_exact:"Beziehungsmanagement"
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Complaint management
Kundenintegration
United States
Beziehungsmarketing
3
Relationship marketing
3
Customer integration
2
Beschwerdemanagement
1
Betriebliche Wertschöpfung
1
Brand image
1
Brand management
1
Confidence
1
Consumer behaviour
1
Customer engagement
1
Customer satisfaction
1
Customer service
1
Customer value
1
Dienstleistungsqualität
1
Führungsstil
1
Internet marketing
1
Konsumentenverhalten
1
Kundenservice
1
Kundenwert
1
Kundenzufriedenheit
1
Leadership style
1
Lieferantenmanagement
1
Markenführung
1
Markenimage
1
Online-Marketing
1
Personality psychology
1
Personality trait
1
Persönlichkeitsmerkmal
1
Persönlichkeitspsychologie
1
Service quality
1
Social Web
1
Social web
1
Structural equation model
1
Strukturgleichungsmodell
1
Supplier relationship management
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Value creation
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Vertrauen
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buyer-seller interaction
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Baumann, Jasmin
Evanschitzky, Heiner
Marbach, Julia
Conduit, Jodie
3
Buttle, Francis A.
2
Hollebeek, Linda D.
2
Malthouse, Edward C.
2
Ali, Maged
1
Ang, Lawrence
1
Baron, Steve
1
Bowden, Jana
1
Braun, Jakob
1
Bridson, Kerrie
1
Brodie, Roderick J.
1
Brodie, Ronderick J.
1
Calder, Bobby J.
1
Cassidy, Kim
1
Celuch, Kevin
1
Chiang, Chang-Tang
1
Collinger, Tom
1
Davey, Bill
1
Dennis, Charles
1
Díaz Martín, Ana María
1
Evans, Jody
1
Felix, Reto
1
Füller, Johann
1
Gabbott, Mark
1
Gruner, Richard L.
1
Hewer, Paul
1
Johnson, Lester W.
1
Khanyapuss Punjaisri
1
Kim, Su Jung
1
Le Meunier-FitzHugh, Kenneth
1
Leckie, Civilai
1
Lu, Xiaoming
1
Maslowska, Ewa
1
Matanda, Margaret Jekanyika
1
Matzler, Kurt
1
Mavondo, Felix T.
1
Melewar, T. C.
1
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Journal of marketing management : MM
Journal of service research : JSR
2
AMS review : official publication of the Academy of Marketing Science
1
Die Betriebswirtschaft : DBW
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Journal of marketing
1
Journal of retailing and consumer services
1
Kundenmanagement
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ECONIS (ZBW)
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Who are you and what do you value? : investigating the role of personality traits and customer-perceived value in online customer engagement
Marbach, Julia
;
Raquel, Cristiana
;
Nunan, Daniel
- In:
Journal of marketing management : MM
32
(
2016
)
5/6
,
pp. 502-525
Persistent link: https://www.econbiz.de/10011483111
Saved in:
2
Making value co-creation a reality : exploring the co-creative value processes in customer-salesperson interaction
Baumann, Jasmin
;
Le Meunier-FitzHugh, Kenneth
- In:
Journal of marketing management : MM
31
(
2015
)
3/4
,
pp. 289-316
Persistent link: https://www.econbiz.de/10010512567
Saved in:
3
Aligning employee service recovery performance with brand values : the role of brand-specific leadership
Khanyapuss Punjaisri
;
Evanschitzky, Heiner
;
Rudd, John
- In:
Journal of marketing management : MM
29
(
2013
)
9/10
,
pp. 981-1006
Persistent link: https://www.econbiz.de/10010194421
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