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isPartOf:"Journal of the Academy of Marketing Science"
~person:"Mandl, Leonhard"
~person:"Meyer, Tracy"
~person:"Mikolon, Sven"
~type_genre:"Article in journal"
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Beschwerdemanagement
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Mandl, Leonhard
Meyer, Tracy
Mikolon, Sven
Grégoire, Yany
4
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2
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Journal of the Academy of Marketing Science
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ECONIS (ZBW)
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Unveiling the recovery time zone of tolerance : when time matters in service recovery
Hogreve, Jens
;
Bilstein, Nicola
;
Mandl, Leonhard
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
6
,
pp. 866-883
Persistent link: https://www.econbiz.de/10011779540
Saved in:
2
Don't try harder : using customer inoculation to build resistance against service failures
Mikolon, Sven
;
Quaiser, Benjamin
;
Wieseke, Jan
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
4
,
pp. 512-527
Persistent link: https://www.econbiz.de/10011306301
Saved in:
3
Individual differences in perceptions of service failure and recovery : the role of race and discriminatory bias
Baker, Thomas L.
;
Meyer, Tracy
;
Johnson, James D.
- In:
Journal of the Academy of Marketing Science
36
(
2008
)
4
,
pp. 552-564
Persistent link: https://www.econbiz.de/10003800598
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