//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
isPartOf:"Journal of the Academy of Marketing Science"
~person:"Meyer, Tracy"
~person:"Mikolon, Sven"
~subject:"Konsumentenverhalten"
~type_genre:"Article in journal"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer complaints"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Konsumentenverhalten
Beschwerdemanagement
2
Complaint management
2
Dienstleistungsqualität
2
Service quality
2
Beziehungsmarketing
1
Consumer behaviour
1
Customer inoculation
1
Customer satisfaction
1
Dienstleistungsmarketing
1
Dienstleistungssektor
1
Ethnic discrimination
1
Ethnische Diskriminierung
1
Kundenzufriedenheit
1
Perception
1
Relationship marketing
1
Service failure
1
Service industry
1
Services marketing
1
Wahrnehmung
1
more ...
less ...
Type of publication
All
Article
1
Type of publication (narrower categories)
All
Article in journal
Aufsatz in Zeitschrift
1
Language
All
English
1
Author
All
Meyer, Tracy
Mikolon, Sven
Astvansh, Vivek
1
Bilstein, Nicola
1
Damavandi, Hoorsana
1
Ghadami, Fateme
1
Grégoire, Yany
1
Hogreve, Jens
1
Johnen, Marius
1
Laporte, Sandra
1
Larocque, Denis
1
Mandl, Leonhard
1
McColl-Kennedy, Janet R.
1
Quaiser, Benjamin
1
Schnittka, Oliver
1
Suri, Anshu
1
Sénécal, Sylvain
1
Wieseke, Jan
1
Wirtz, Jochen
1
more ...
less ...
Published in...
All
Journal of the Academy of Marketing Science
Source
All
ECONIS (ZBW)
1
Showing
1
-
1
of
1
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Don't try harder : using customer inoculation to build resistance against service failures
Mikolon, Sven
;
Quaiser, Benjamin
;
Wieseke, Jan
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
4
,
pp. 512-527
Persistent link: https://www.econbiz.de/10011306301
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->