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isPartOf:"Keskusteluaiheita / Elinkeinoelämän Tutkimuslaitos"
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Services marketing quarterly"
~isPartOf:"Telecommunications policy : the international journal of digital economy, data sciences and new media"
~person:"Cambra-Fierro, Jesús"
~person:"Hsu, Jen-Hsien"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Customer satisfaction
2
Kundenzufriedenheit
2
Mobile phone
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Mobiltelefon
2
Service quality
2
Beschwerdemanagement
1
Beziehungsmarketing
1
Complaint management
1
Consumer behaviour
1
Customer service
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Einzelhandel
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Gender
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Geschlecht
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Konsumentenverhalten
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Kundenservice
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Loyalty
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M-commerce
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Mobile Business
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Mobile shopping service quality
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Mobilkommunikation
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Online retailing
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Online-Handel
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Relationship marketing
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Cambra-Fierro, Jesús
Hsu, Jen-Hsien
Birch, Nancy J.
2
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Berbel-Pineda, Juan M.
1
Carter, Leanne
1
Chowdhury, Fairuz
1
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Keskusteluaiheita / Elinkeinoelämän Tutkimuslaitos
Journal of retailing and consumer services
Services marketing quarterly
Telecommunications policy : the international journal of digital economy, data sciences and new media
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ECONIS (ZBW)
2
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1
M-commerce : the nexus between mobile shopping service quality and loyalty
Omar, Suha
;
Mohsen, Kholoud
;
Tsimonis, Georgios
; …
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012502686
Saved in:
2
Analysis of the moderating role of the gender variable in service recovery processes
Cambra-Fierro, Jesús
;
Berbel-Pineda, Juan M.
; …
- In:
Journal of retailing and consumer services
20
(
2013
)
4
,
pp. 408-418
Persistent link: https://www.econbiz.de/10009755354
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