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isPartOf:"Managing service quality : MSQ ; an international journal"
~isPartOf:"International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA"
~isPartOf:"International journal of production economics"
~person:"Larivière, Bart"
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Beschwerdemanagement
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Beziehungsmarketing
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Complaint management
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Customer satisfaction
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Customer service
2
Dienstleistungsqualität
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Kundenservice
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Kundenzufriedenheit
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Relationship marketing
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Service quality
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Service recovery
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Consumer behaviour
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Cultural identity
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Cultural orientation
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Garantie
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Gastgewerbe
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Hospitality industry
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Invoke intentions
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Larivière, Bart
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Managing service quality : MSQ ; an international journal
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
International journal of production economics
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Journal of business research : JBR
1
Journal of service research : JSR
1
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ECONIS (ZBW)
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Customer intentions to ivoke service guarantees : do excellence in service recovery, type of guarantee and cultural orientation matter?
Van Vaerenbergh, Yves
;
De Keyser, Arne
;
Larivière, Bart
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
1
,
pp. 45-62
Persistent link: https://www.econbiz.de/10010252064
Saved in:
2
Service recovery's impact on customers next-in-line
Van Vaerenbergh, Yves
;
Vermeir, Iris
;
Larivière, Bart
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
6
,
pp. 495-512
Persistent link: https://www.econbiz.de/10010202243
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